cant scan pc

moominelly

Until a couple of weeks ago  I weekly performed a full scan but now when I click the button nothing happens. Sorry I'm not a techy person so hope you can understand my problem.  It does tell me that all the security is working and its updated. 

Blackcat

Hi moominelly

 

When you say nothing happens do you mean that when clicking on the Scan button of the main Window of Computer Security it does not take you to the next Scan Wizard Window?

 

 

 

Have you tried any other on-demand scans apart from a FULL one?

 

 

Simon

Umm... so, if you open the Launch Pad by double clicking the F-Secure icon, then click Computer Security and hit the Scan button, you don't get the screen up with the scan progress?  What happens if you go to Computer Security > Tools > Advanced Scan, and choose one of those options?

 

On the main Computer Security screen, does it say that all security features are up to date, like this:

 

 

Have you recently installed any other anti-virus or other security programs on the machine?

 

Is Windows Updates up to date?  Go to Start > Control Panel > Windows Updates to check, and install any pending updates.

 

If you need more help, we'll need to know which version of Windows you're on, and whether you have the latest version of F-Secure. 

 

Edit: Blackcat beat me to it this time. 

Blackcat

I cannot let these youngsters beat an old man all the time! 

moominelly

Yes have done what you say usually do the advanced scan but when I click on the button nothing happens and it shows as in your reply that it's working

Simon

So, have you installed any other anti virus or security software on the machine recently?

Have you checked Windows Updates?

The next thing I would suggest is to re-install F-Secure and see if that helps.

NikK

Does it work if you open a Windows Explorer, right-click on any file, and select "Scan filename for Viruses"?

That is the same scanner, only started in a different way. If that should work then it must be a problem in the user interface for Computer Security. 

moominelly

Ok had an idea that would be the solution as not installed any other anti virus software. Thank you for your help.

moominelly

Will try that first though don't really understand what your saying but will have a go. It's very difficult for us non techy folk to understand the jargon...have pity on us we do try xx

Simon

Nik is just trying to establish whether it's the virus scanner itself that is kaput, or the controls (scan buttons) on the Computer Security screen that are suppose to start the scanner working. A bit like whether it's the bulb or the light switch.

But reinstalling might be your easiest option to try.

WM

I am having similar issues. The status icon (near the clock) has a red circle with a white X in it, the hover tooltip says "Virus & Spy Protection: Malfunction" Attempts to perform manual scan of a file using the right click, scan for virus does not launch any thing, also from the f-secure window requesting scan or full scan does not do anything. Tthe F-Secure status indicates that the signatures are up to date, clicking on the check for updates returns that it is already up to date.

Here is the content of "about"
F-Secure Internet Security 2011 10.51 build 106

F-Secure Anti-Virus 9.30 build 16400
F-Secure Automatic Update Agent 8.25 build 4095
F-Secure User Interface 9.50 build 7559
F-Secure Management Agent 8.15 build 35003
F-Secure Parental Control 8.50 build 15480
F-Secure E-mail filtering 1.02 build 7480
F-Secure Network connections 6.27 build 106
F-Secure Email Scanner 6.00 build 466
F-Secure DeepGuard 3.00 build 171
F-Secure Online Help 2.00 build 1480
F-Secure Customization IS 10.50.01
F-Secure Sidebar Gadget 1.00 build 192
F-Secure Service News 1.00 build 140
F-Secure Browsing Protection/SW 1.10 build 5852
F-Secure Browsing Protection/ES 1.10 build 1039

Blackcat

Hi WM,

 

First, I would upgrade to the latest version of F-Secure IS,  the 2014 version; http://www.f-secure.com/en/web/home_global/support/installers

 

If that does help then try some of the suggestions earlier in this thread.

 

If all else fails contact support providing a FSDIAG; 

 

How to create a FSDIAG.tar.gz file; http://www.f-secure.com/en/web/home_global/support/contact/fsdiag

 

Contacting support; http://www.f-secure.com/en/web/home_global/support/contact/request

Blackcat

@moominelly 

 

Are you running that latest version of F-Secure Home or Business?

 

Latest Business versions here; http://www.f-secure.com/en/web/business_global/support/downloads

 

If you have the Home version of Internet Security, right-click on the tray icon and with ABOUT you should see the following;

 

  

 

And if you take a look at "View my subscriptions" (right-click tray icon again) you should see the following;

 

moominelly

Managed to uninstall F-secure after using the tool on another post as it didnt work first time. Installed again using Google Chrome browser and its all working. Fingers crossed it keeps working.   

Blackcat

@moominelly,

 

Did you install the latest version of F-Secure IS?

 

Glad to see that you seem okay now.

Simon

Good to hear. Fingers crossed!

moominelly

Oh crumbs have no idea if its latest version... its different in that I have 4 boxes to choose from when I open it before I had only 3????

NikK

The latest version has 5 boxes:

Right-click the F-Secure icon in the bottom right corner of your desktop/screen, and click "About" from the pop-up menu, like this:

 

At the top of the window that opens it will show a version number. The latest is:

F-Secure 1.99 build 192

 

If you have a lower version than the above, you can upgrade by going to the Downloads page and click the Download button for F-Secure Internet Security 2014.

Simon

If you downloaded the installer from the website, it should have installed the latest version.

WM

 

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@Blackcat wrote:

Hi WM,

 

First, I would upgrade to the latest version of F-Secure IS,  the 2014 version; http://www.f-secure.com/en/web/home_global/support/installers

---

Thanks, I will try installing the current version and let you know if it cures the problem.

Edit update - the installation went smooth and fixed the problems. Scans now run. Thanks again.