Release uninstalled subscription Device ID
I have several multi-computer FS Internet Security subscriptions for my 10+ computers at home (along with Eset, Symantec, Bitlocker, Comodo, and some other software I'm testing). I also buy, configure and/or support at least a dozen computers for my extended family and friends - nearly all of them with their own FS Internet security subscriptions. Up to now, FS is my preference for user-friendliness, as well as being effective.
Several months ago, I uninstalled an FS-IS 2013 installation from a 3-computer subscription on an old box, to free up an installaton for my wife's new laptop. However, I was unable to reuse the subscription key (as I had done many times before), as the validation indicated that all valid subscriptions were already being used - the uninstallation had not freed the slot in F-Secure's system. I was able to reuse a much older 5-user subscription key that still had a slot left.
Now, the 5-user subscription is expring, and my requests to F-secure support only receive replies with useless tier-1 uninstallation instructions. How can I continue to use the F-Secure I have already paid for?