TP 99.5 Virus Definition Not Updated?

Hey Guys,
It seems that I have an issues here, it seems like I did not have the latest Virus Definition Updates.
My TP 99.5 did not seems to do any downloading of virus definition updates updates for the past 2 days.
I check back via the dbtracker.
http://www.f-secure.com/dbtracker/
It does not tally up.
How come???
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Best Answer
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Tomi Posts: 45 Former F-Secure Employee
The aquarius update that should currently be in the channel should be 2013-12-08_02. Please do note that the dbtracker is not in sync with the Beta update channel, but it displays the updates currently in the production channel.
There should be a new aquarius update still during today.
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Same problem here.
Hello,
Could you guys try to hit "Check now", do you get new updates?
There seemed to be minor hickups on the backend, but should be flowing now again properly.
OK here now. Thanks.
Hi,
3 days in a row without any updates. Well here goes... I've got only Hydra & Gemini Updates.
Nooooooooo.........!! Server Error!
2013-12-06 11:03:29.060 [044c.6908] I: Downloaded 'F-Secure Gemini Update 2013-12-05_01' - 'gemdb' version '1386237416' from updates-tp.sp.f-secure.com, 4606191 bytes (download size 3806 bytes)
2013-12-06 11:04:16.349 [044c.0724] I: Installation of 'F-Secure Gemini Update 2013-12-05_01' : Success
2013-12-06 11:04:50.022 [044c.4120] I: Downloaded 'F-Secure Hydra Update 2013-12-05_04' - 'hydrawin' version '1386261649' from updates-tp.sp.f-secure.com, 11159019 bytes (download size 5922269 bytes)
2013-12-06 11:04:50.990 [044c.049c] I: Update check failed. There was an error connecting updates-tp.sp.f-secure.com (Server error)
2013-12-06 11:46:59.137 [044c.049c] I: Update check failed. There was an error connecting updates-tp.sp.f-secure.com (Connection failed)
2013-12-06 11:48:01.049 [044c.049c] I: Connecting to updates-tp.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-12-06 11:48:09.342 [044c.049c] I: Update check failed. There was an error connecting updates-tp.sp.f-secure.com (Server error)
2013-12-06 12:07:46.358 [044c.049c] I: Connecting to updates-tp.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-12-06 12:08:07.919 [044c.049c] I: Update check failed. There was an error connecting updates-tp.sp.f-secure.com (Server error)
2013-12-06 12:20:55.739 [044c.049c] I: Connecting to updates-tp.sp.f-secure.com (no BW proxy, no HTTP proxy)...
2013-12-06 12:23:16.717 [044c.049c] I: Update check failed. There was an error connecting updates-tp.sp.f-secure.com (Server error)
Oh Man.
It seems like the main server is fumble again.
Can you guys check again?
Hi Tomi,
I can't seems to get any Aquarius Updates.
I saw 1% download and stop right there and it gives "Server Error!"
I do not get a server error but I do not think my Aquarius updates are up to date. This morning I only had a Deepguard and Hydra update.
Hmm... This is worrying. Seems I haven't had an update for many components for several days. Will report to beta team, but I don't fancy waiting until Monday for an answer. May have to switch to another product.
To make matters worse, I've just made the mistake of uninstalling and reinstalling the product, and now cannot get updates at all. This renders the product unusable.
One thing I do not like is it says you are protected when you are not. F-Secure needs to have some kind of notice when there is a problem with the servers.
Hello guys,
As a temporary workaround, can you guys try to update your definitions manually by using fsdbupdate9.exe. You can download it from here:
http://download.f-secure.com/latest/fsdbupdate9.exe
Yes, that seems to have worked, thanks Tomi.
So, can we run that tool daily, or is that just specific to one update package?
Hi,
The package gets redone everytime we release a definition update so it always has the latest definitions. So if you notice that the definitions are not updated, you can redownload the package and use it to perform the update.
OK. The laptop that I reinstalled TP99.5 on, which subsequently had no definitions, seems to be struggling to install all of the updates, but I'll reboot and run the tool again - hopefully they will all install eventually.
When is this issue likely to be fixed, Tomi?
My laptop is still displaying as above on the Computer Security screen (ie, Last Sucessful Update Check 01/01/1970), but the Common Settings > Downloads screen is showing the updates as installed. Is this usual when applying updates manually?
The server is now connecting, and updates are coming through.
Hello,
sorry for not being able to update you earlier. The updates should now be flowing properly to all update channels again.
@Simon, how is it looking for your laptop? Did it manage to download everything and is the Computer Security now looking ok?
Hi Tomi,
It appeared to download everything again, but once all the components were installed. Computer Security then displayed correctly.
What surprised and disappointed me most in all this was that there was no notification to say that updates weren't being received, and CS was reporting that everything was up to date, when it wasn't. It's not every day that one checks the Common Settings page, or indeed the Downloads page in CS, so I think there needs to be some sort of alert mechanism for if updates are not received for, say, 24 hours, or if there are server connection issues?
I agree. We do need notification when we are not protected.
Hi,
The product will alert you about updates not received after 7 days I think. When you install and Computer Security does not receive any updates (and displays 1/1/1970) is a bug and should be fixed in TP101.
Ville
Given the amount of zero day exploits, and the speed at which viruses and malware spread these days, would it be possible to have an alert after say 24 or 48 hours if virus definitions are not received?
Well, I have my Aquarius updates from yesterday but none for today. Is there still a problem. I am not getting a connection error and have the Hydra updates for today.
Perhaps there wasn't one today? My last one was yesterday too.
Well, Wilders Security forum update alerts show 3 Aquarious updates for the 9th. Shows 4 updates today.
http://www.f-secure.com/dbtracker/
Thanks for that. Guess I am correct as I only have the Hydra for today. No error message or anything. Something is wrong with the server.
A comparison as I don't have the Beta. Name of latest update for date 09:
Aquarius _03
Hydra _02
Note: The info on dbtracker is incorrect. You need to click on the links to Aquarius and Hydra to see the latest updates.