the software fails to install

Mr_Addo

I am trying to install F-secure as part of the Virgin offer on a Dell laptop, the install routine runs all the way through but then fails. Have tried several times

[Deleted User]

Hello Mr_Addo,

 

Please refer to the two following links to try to resolve your installation issues.

http://community.f-secure.com/t5/Security-for-PC/Hi-and-how-from-F-Secure-Safe-to/m-p/35107

 

http://community.virginmedia.com/t5/Internet-security/Installing-F-Secure-after-Virgin-Media-Security/m-p/2038886#M14896 (posts not by F-secure)

 

Thank you.

 

PS: I moved your post to the most relevant board.

Blackcat

Hi Mr_Addo,

 

further to Ben's message;  

 

Your problem arises because your previous Antivirus has not been completely removed.

 

So as outlined in the posts above use the specific uninstall tool to either remove the Virgin Media Security program or your other  previous AV. After this you can install F-Secure SAFE.