uninstalltool version 3.0 did not remove logs and quarantines directory

Rusli

Hi,

 

I did a test with the uninstalltool with the current F-Secure Internet Security 2014, and come to find out that the C:\ProgramData\F-Secure\Logs and C:\ProgramData\F-Secure\Quarantine files are not fully deleted.

 

So, if you intend to use other AntiVirus software besides F-Secure it still detect F-Secure being install in your computer.

 

Can F-Secure fix this issues.

 

 

Simon

I wonder if that is so that Quarantined files are not deleted in error when uninstalling the product?   

 

I believe the log files have always been left behind by the Uninstaller, but other products do not detect these, as they are only text files - that said, there should be no need to save the log files, so there should be no reason for the uninstaller not to delete them, at least, not that I can see.

[Deleted User]

Hi Simon,

 

In some situations, the log files are very important. Not everyone use Uninstallation Tool in order to get rid of F-Secure completely and then move to another vendor.

 

Sometimes they use this tool as part of troubleshooting. So let's say even by using the Uninstallation tool cannot fix the issue, then we would need to investigate further. So if the tool completely removes all log files, that it would be hard to investigate the root cause.

 

Regarding the Quarantine files, yes because we do not want it to be deleted in error when uninstalling the product (Try to consider a false-positive case in which the file got quarantined. And some users might think F-Secure has malfunctioned and proceed to uninstall and re-install it).

 

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Best regards,
Fendy

 

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Blackcat

"So, if you intend to use other AntiVirus software besides F-Secure it still detect F-Secure being install in your computer"

 

I have been playing around with several AVs of late to find a suitable one for my son's computer, which has involved installing KAV, Norton, WebSecure, Bullguard and BitDefender after uninstalling FSIS.

 

None of them picked up on any F-Secure files/registry keys during install so users should be okay if they decide to switch to another AV for whatever the reason ( I did restore to a previous image after all this AV testing). 

Simon

Thanks for the clarification re the log files, Fendy. I hadn't actually thought of that.