[anti-theft] can't use sms/voice on my smartphone

Hi,

 

Since i installed AT on my ACER liquid z110 (dual sim phone, but only 1 sim inside actually), i regulary lose all connectivity whitout any warning. Only solution to recover connectivity is to reboot the device.

 

Android is 2.3.6 and the AT version was checked 3 times. When i installed the app, i tested the "locate" funct, wich was working fine.

 

I think there is a bug with AT and dual sim stuff, at least in this smartphone.

 

(and sorry for my bad english, i'm french Smiley Wink )

 

TIA

 

Jean-Marc

Comments

  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi Jean-Marc,

    With regards to your problem, have you tried to uninstall our product and see if that solves the problem? If not please try that and do share with us the results of the outcome.
     
    Thanks.

    Best Regards,
    Jagadesan

    Jean-Marc
  • Jean-MarcJean-Marc Posts: 3

    Hi,

     

    Thanks for your reply.

     

    Since i uninstalled AT 10 hours ago, there is no more problem.

     

    JM

  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi Jean-Marc,

    With regards to your problem, I would suggest you to open a Support Ticket:
    http://www.f-secure.com/en/web/home_global/support/contact

    Once you have open a SRID kindly update me so that I can help to solve your issue.

    Thanks.

    Best Regards,
    Jagadesan

  • Jean-MarcJean-Marc Posts: 3

    Hi,

     

    I'm sorry, but locking my phone again randomly isn't a valid option, so i will search for another product with "locate" function.

     

    BTW, support form doesn't show android in OS list.

     

    Best regards

     

    JM

  • JagadesanJagadesan Posts: 129 Former F-Secure Employee

    Hi Jean-Marc,

    With regards to your problem, thanks for your quick responce. I will surely update the web development team about the issue.

     
    Thanks.

    Best Regards,
    Jagadesan

This discussion has been closed.