No reply to location request SMS in C7 running Belle

jone

Hi I installed free anti-theft app for Nokia C7 running Belle edition of Symbian. It starts fine and I can share my location manually Anti-Theft->Location Sharing->"Retrieving location"->ready to send SMS with Google Maps link. Moreover, sending #lock# locks down the device. After entering code, the device unlocks. The problem occurs when I send #locate# to my phone. It receives the request since GPS icon appears to top (satellite antenna). It disappears after a while but no SMS reply is received by another phone. Br, jouni

garlangreeny

I guess you have to purchased the paid app to continue on this function.

jone

The product information page says this feature to belong to free Anti-Theft software so I think that is not the reason for this failure.

 

Br

, Jouni

Jake

Hi Jouni,

Can you send me the version information from theMobile Security  About or Tietoja screen?

jone

Do you mean this?

 

Version 7.00(180219 IPX

Finland DNA

Scanner build 4.5.10264 (1)

Owner: ............

"personal information removed"

 

Jake

Thank you.

I have reported this to our R&D for further investigation.

jone

Hi

 

Any news from your R&D?

 

Br

 Jouni

 

Jake

Hi,

 

Can you test it with the latest version available from your operator?

http://www.dna.fi/yksityisille/puhe/palvelut/mobiiliturva/Sivut/lataamobiiliturva.aspx

 

Please uninstall the old version first.

jone

I uninstalled the previous version and downloaded the version from the link. When it starts, it asks for new subcription code. Where should I get that?

Jayson

Hi Jouni,

 

Please activate with your existing subscription code or you may contact your operator for new subscription code.

 

Thanks.

Best Regards,
Jayson

jone

Same problem still, phone receives command but doesn't send reply SMS. 

 

Br,

 Jouni