No reply to location request SMS in C7 running Belle

Hi I installed free anti-theft app for Nokia C7 running Belle edition of Symbian. It starts fine and I can share my location manually Anti-Theft->Location Sharing->"Retrieving location"->ready to send SMS with Google Maps link. Moreover, sending #lock# locks down the device. After entering code, the device unlocks. The problem occurs when I send #locate# to my phone. It receives the request since GPS icon appears to top (satellite antenna). It disappears after a while but no SMS reply is received by another phone. Br, jouni

Comments

  • I guess you have to purchased the paid app to continue on this function. image

  • jonejone Posts: 6

    The product information page says this feature to belong to free Anti-Theft software so I think that is not the reason for this failure.

     

    Br

    , Jouni

  • JakeJake Posts: 77 Former F-Secure Employee

    Hi Jouni,

    Can you send me the version information from theMobile Security  About or Tietoja screen?

  • jonejone Posts: 6

    Do you mean this?

     

    Version 7.00(180219 IPX

    Finland DNA

    Scanner build 4.5.10264 (1)

    Owner: ............

    "personal information removed"

     

  • JakeJake Posts: 77 Former F-Secure Employee

    Thank you.

    I have reported this to our R&D for further investigation.

  • jonejone Posts: 6

    Hi

     

    Any news from your R&D?

     

    Br

     Jouni

     

  • JakeJake Posts: 77 Former F-Secure Employee

    Hi,

     

    Can you test it with the latest version available from your operator?

    http://www.dna.fi/yksityisille/puhe/palvelut/mobiiliturva/Sivut/lataamobiiliturva.aspx

     

    Please uninstall the old version first.

  • jonejone Posts: 6

    I uninstalled the previous version and downloaded the version from the link. When it starts, it asks for new subcription code. Where should I get that?

  • JaysonJayson Posts: 595

    Hi Jouni,

     

    Please activate with your existing subscription code or you may contact your operator for new subscription code.

     

    Thanks.


    Best Regards,
    Jayson

  • jonejone Posts: 6

    Same problem still, phone receives command but doesn't send reply SMS. 

     

    Br,

     Jouni

This discussion has been closed.