I get this message when I log in; I have activated my account.
Dear customer,
We noticed that you already purchased a license via the F-Secure website, but you have not activated it yet. Please follow the Create an account for My F-Secure button in the "Your F-Secure order" email to activate your license. You will find this message in your email, sent by cleverbridge/F-Secure.
NOTE: If you already have an F-Secure account, follow the link and log in.
Answers
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Hello,
Looks like that this situation occurs rather often. Such as, some examples of discussions (and there are some more in other / local part of F-Secure Community):
- Cannot logion after enabling new trail
- Köpt F-Secure Total och skapat My F-Secure men lyckas inte att installera virusskyddsprogrammet
Let's suppose that the quoted text is genuine (and that there is no need to double check or verify the safety of following any provided URLs in the emails / pop-ups received).
So, did you try to open My F-Secure portal and login there right from the origin of quoted text? As it says either by ""follow the Create an account for My F-Secure button in the "Your F-Secure order" email"" or ""If you already have an F-Secure account, follow the link and log in.""
It is possible that the URL contains something that automatically activates (or reactivates) a license/account.
// mentioned topics with a suggestion to contact official Support, so it is possible to do there: https://www.f-secure.com/en/support (web chat or phone call)
// there is a possibility that your experience is about current changes or some 'expected' impact for certain scenarios. If so, to contact Support is also a better option.
