Reputation Bug in Safari after sleep mode?

FsecHelpHH
FsecHelpHH Posts: 11 Explorer
in Web Browsing

There is still a problem with the reputation in Safari if the computer was in sleep mode for several days.

Fsecure 26.4, MBA macOS

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26.5

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Answers

  • ArthurVal
    ArthurVal Posts: 357 F-Secure Product Expert

    Hello!

    Thanks for the report. I'll create an internal ticket to track the issue. We observed similar behavior previously.

    There is one workaround that you can use temporarily while we are implementing the fix. You can click on the product icon in the menubar area and click on "Check for updates" in the dropdown menu. That should force a refresh and the issue should be resolved after that.

    Best regards, Arthur

    F-Secure Technology, Mac Team

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  • FsecHelpHH
    FsecHelpHH Posts: 11 Explorer

    This workaround doesn't help

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  • pajp
    pajp Posts: 135 F-Secure Employee

    Hi,

    if this issue is still happening for you, can you please:

    1. enable debug logging: https://help.f-secure.com/product.html?home/total-mac/latest/en/task_364793A834BD4955AD95837F0E3C3709-latest-en
    2. run Support Tool soon after the issue happens again (debug logs will remain active for 14 days)

    then send the resulting fsdiag file to me in a direct message (not in this thread), and we can take a look.

    Thank you!

    Rasmus Sten

    F-Secure Technology, Mac Team

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