[Bug Report] Google Play Store loses network connection via F-Secure Total VPN on Honor (MagicOS 10)

ltr
ltr Posts: 1 New Member
in News and Feedback

Hello F-Secure team and community,

I would like to report a bug regarding the F-Secure Total Android app on my Honor device running MagicOS 10.

Issue Description:The Google Play Store and any other Google apps except for Chrome

fails to connect to the internet when the F-Secure VPN is active.

Specific Behavior:

  1. If I restart my device and turn on the F-Secure VPN, the Google Play Store connects to the network normally.
  2. However, after a short period of time, the Google Play Store completely loses its network connection and cannot load or download anything as long as the F-Secure VPN remains connected.
  3. Other apps seem to work, but Google Play gets completely blocked or disconnected.

Additional Context & Troubleshooting:

  • I have tested VPN apps from other providers on the same device, and the Google Play Store works perfectly fine with them. This confirms the issue is specifically related to how F-Secure Total's VPN interacts with the system/Google Play.
  • Device: Honor magic7
  • OS: Magic OS 10
  • App: F-Secure Total for Android

Could the development team please look into this compatibility issue? Let me know if you need any logs or further information to investigate this bug.

Thank you!

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