Current update of F-Secure causes problems with udp communication

Shelin

Hi,

i use a VR Headset Meta Quest Pro with steam as PCVR, with streamer steamlink, trying to play VRChat with Face- and Eyetracking via VRCFT software. Communication between the affected modules runs between udp-port 9015/9016 and 9000/9001. But with an update of F-Secure about one or two weeks ago, FT/ET no longer works as intented. The source of the problem is F-Secure, the moment F-Surce is uninstalled, FT/ET run as intended. Somehow, F-Secure messes up teh communication there….

In a discussion within the VRCFT discord channel, it seems that more users have the same problem, rooting back to F-Secure. Just deactivating stuff in F-Secure does not work. Someone mentioned problems with multicast, idk. Is this being worked on or even a known problem? And where can i write an offical ticket for that?

I just renewed my licence, so it is very annoying that i cannot use F-Secure at the moment….

BR

Bernd

Ville

This is not a known issue. Since we don't have that hardware we can't really reproduce the problem here and would need your help to troubleshoot it.

Please follow these steps:

1. Open Settings / Support and turn on debug logging
2. Reproduce the problem with VRChat
3. Run F-Secure support tool
4. Send the fsdiag.zip that it creates to me in private message

I will open a ticket for our team and we will investigate.

Shelin

Got the file, but wtf how can I write a private message to you?

TVC15

https://community.f-secure.com/en/discussion/comment/140388#Comment_140388

At least this is how it worked for me. Click on Ville's avatar, and you should get the option to message him.

Shelin

Havent got that option….

TVC15

https://community.f-secure.com/en/discussion/comment/140390#Comment_140390

If you click View Profile, are you able to get this?

Otherwise, @Ville could you follow-up with this, please? TIA :)

Shelin

No, cant do nothing….I ll wait….