Battery drain

Jelmer
Jelmer Posts: 2 Observer
in Device Protection

Hi there, ever since i recently bought a new phone and (re) installed f-secure the app has been draining the battery of my iphone 15: over 71 hours of background activity over the last ten days.. I am on ios 18.1.1 and f-secure v. 24.11.304703. Can you pls help? Thx!

Jelmer


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Accepted Answer

  • Firmy
    Firmy Posts: 2,010 Community Manager
    Answer ✓

    Hello @Jelmer

    Thank you for bringing this issue to our attention. We are aware of the situation and have gathered all necessary information from our users. Fortunately, we have identified the root cause and are currently conducting tests to ensure everything functions as intended. Once the testing is complete and confirmed, we will release the fix to production.

    Thank you again, and have a great day.

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
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Answers

  • Ukko
    Ukko Posts: 3,793 Superuser

    Hello,

    As for today - they are trying to collect / find a fix to this problem.

    Main topic about at the moment is:

    https://community.f-secure.com/en/discussion/128858/iphone-app-drains-the-battery

    I would imagine that if there was already a solution (other than installing the latest version of the F-Secure app), it would be described somewhere in the KB pages: KB Articles

    I didn't see anything on this topic there, so I should probably suggest to wait for help from the Community staff for now. Or if this presents a lot of problems for you at the current minute, then contact F-Secure support channels directly for up-to-date information (phone or web-chatting online) there: Get support for your F‑Secure products | F‑Secure (available in Contact Support section).

    As a sidenote: I remember that once the Freedome (VPN) solution had a situation with increased battery consumption. More precisely, iOS defined any app's network usage as F-Secure activity when using a VPN. Since some applications consumed or began to do so excessively, the battery was consumed more, and the main consumer was the F-Secure app. Therefore it might be interesting to know - does your F-Secure app have VPN functionality? And if so, is it used when this problem occurs?

    I also noticed that most of reports contained iOS 18 (18.0.1 and 18.1.1) - so I tried to search about iOS 18 and battery drain - there are some discussions, but I must say I don't know how common excessive battery drain is a problem (to suggest some changes in iOS18 that resulted in such an impact).

    Sorry for my English and thanks.

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  • Jelmer
    Jelmer Posts: 2 Observer

    Thanks Ukko, I'll be in touch about about this with support and hopefully post a solution in due course.

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