F-Secure updates for branded partner version

zaz0
zaz0 Posts: 5 Explorer
edited August 7 in Device Protection

Hi!

I have purchased your product from you partner DNA in Finland. I'm using Mac and noticed that there is newer version 19.7 made publicly available, but seems that using you application through partner I'm not receiving that upgrade? Am I stuck with 19.5 version?

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Accepted Answer

  • PawełP
    PawełP Posts: 396 Moderator
    Answer ✓

    Hello @zaz0

    Thank you very much for your post.

    It is indeed possible that DNA is currently providing only version 19.5 to its customers. Unfortunately, as F-Secure, we have no control over this. It is an independent decision of our partners.

    However, we encourage you to reach out to DNA directly about this as their customer. They will surely be willing to explain the reason for this.

    We hope this information will be helpful.

    Best regards.

    Pawel

    Making every digital moment secure, for everyone


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