removed Freedome still interfering with F-Secure VPN

LOeilCurieux
LOeilCurieux Posts: 3 Observer
edited December 13 in Privacy VPN

When I inactivate F-Secure VPN and then try to activate it, I have a pop up message (see attached file) and I can't activate it.
I need to restart my iMac to have F-Secure running (launched at start up)
it seems kind of "freedome" ghost is still haunting my iMac although I did remote it after installing F-Secure VPN.
My iMac (3,1 GHz Intel Core i5 quatre cœurs) is running macOS Monterey 12.7.4

Capture d’écran 2024-04-20 à 10.50.20.png

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Accepted Answer

  • CarolinaC
    CarolinaC Posts: 138 Moderator
    Answer ✓

    Hello @LOeilCurieux ,

    thank you for contacting us here on F-Secure Community Portal.

    To further investigate the issue, we need to create a diagnostic file. This will help us identify if there are any remnants of the old Freedome VPN on your PC.

    I have sent you the instructions on how to create the file via private message. Please send the diagnostic file to me through the private message as it contains highly confidential information.

    I am looking forward to hearing from you!

    Best regards.

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Answers

  • Larynx
    Larynx Posts: 30 Enthusiast

    In the F-Secure folder under Applications you'll find the uninstaller tool. Run it to uninstall everything. Then log into your My F-Secure account and install the software again.

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  • LOeilCurieux
    LOeilCurieux Posts: 3 Observer

    I did uninstall F-Secure with the uninstaller tool.
    Install it again: no change :-(
    same message related to Freedome VPN to be removed….

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