vpn ok , mais pas pour chrome

Chantalou13

Bonjour, je vous rejoints en ce jour, et depuis ce matin, j'ai les mains dans le cambouis.

Je METS VOTRE vpn? MAIS MON SURF AVEC GOOGLE EST AN2ANTI? IL FAUT QUE SURF? SANS LE vpn;

Pouvez vous m'aider s'il vous plaît ?

Firmy

Hello @Chantalou13

Welcome to the F-Secure Community. Thank you for your post.

For now, only English and Finnish languages are supported on our forum.

However, regarding to your inquiry, we have found the root cause and the workaround to the issue. We recommend you check the original thread.

Let us know your feedback.

Thank you and have a good day.

Firmy

Hello @Chantalou13

Thank you for your feedback.

Can you confirm whether you have successfully transitioned to our new F-Secure application? Could you please provide me with details regarding the version of the F-Secure app you are currently utilizing, as well as the operating system version running on your device? Additionally, it would be beneficial to know which version of Chrome you are utilizing.

If you are encountering any issues, particularly within Chrome, could you kindly specify whether you have tested the application on alternative browsers such as Firefox?

Furthermore, I would greatly appreciate it if you could elaborate on the specific challenges you are facing subsequent to disabling the TLS 1.3 hybridized Kyber support. Have you attempted to follow the instructions outlined in the provided link?

Your feedback is invaluable to us, and we are committed to ensuring a seamless experience with our products. Please feel free to share any additional information or concerns you may have.

Thank you for your cooperation, and I wish you a wonderful day ahead.

Chantalou13

Désolée pour mes majuscules.

Chantalou13

Hello, unfortunately, the procedure did not work, too bad because it is very annoying necessarily.
Regards.

Chantalou13

Oui bonjour, c'est toujours pareil, lorsque le vpn est connecté, je ne pas surfer, ça coince.

Oui la transition s'est bien effectuée , je suis en 19.4 concernant F sécure vpn.

Mon système d'exploitation est en 64. WindoWs 11 et Chrome : Version 124.0.6367.92 (Build officiel) (64 bits) et même là, je dois cesser mon VPN pour y accéder.

Oui et merci pour le lien concernant la désactivation du support Kyber hybride TLS 1.3, rien n'y fait, c'est horrible.

Je ne sais plus quoi faire , à part que ce VPN, ne sert que pour télécharger et non surfer tranquillement ou même faire un drive, enfin vous comprenez et vous souhaite également un bon Samedi

Cordialement.

Firmy

Hello @Chantalou13

Thank you for your comment.

To better understand the situation, could you please provide more details? For instance, could you describe what exactly happens when the VPN gets stuck? Providing screenshots, if possible, could also be helpful in diagnosing the problem.

Specifically, does the VPN get stuck at the "connecting" stage? Are you encountering any error messages? Understanding the nature of the error you're receiving when attempting to browse the internet would also be beneficial.

Additionally, it would be helpful to know if the issue is isolated to Chrome or if you've encountered similar difficulties on other browsers. Have you had a chance to test the VPN on alternative browsers?

Furthermore, have you attempted to change the VPN protocol to see if it resolves the issue? As per a previous suggestion, disabling IPv6 might also be worth exploring. Have you had an opportunity to try this?

Your detailed response will assist us in providing you with the most effective support. We look forward to hearing back from you.

Thank you for your cooperation, and we wish you a pleasant day ahead.

Chantalou13

Bonjour et encore merci de votre réponse.

J'avais fait un long message pour vous, mais ce n'est plus la peine, vous m'avez sauvé, et vous en remercie tellement.

En fait j'ai suivi votre lien pour désactiver :  Kyber hybride TLS 1.3 …mais je n'ai pas cliqué sur relance ( relanche) en bas à droite et là, oui et tout est OK maintenant , alors un immense merci pour votre attention et dévouement, bon Samedi avec 1000 merci encore.

Bien cordialement,

Chantal.