I've uninstalled F-secure. I purchased it 1 week ago.It has never woked. No one replied to posts

User_5628

What a crap company! I used them whilst living in Finland and now that I am back in the Uk I thought that I would continue with them as I received excellent service. Bad move and a waste of money!

I've been using f-secure for less than a week. it has never worked! My notepad works much better with F-secure switched off.

VPn has caused so many problems that it doesn't allow me to connect to any website in less than 5 minuites. I've sent messages, contacted technical support and no one has replied.

I've just uninstalled f-secure as I suspect no one can be bothered to sort the technical issues out. Pathetic companmy with intolerable actions. Don't like my comments, they wouldn't have been made if someone did theit job properly and fixed the problem.

I want to leave very negative feedback. Unfortunately, there is now where wher I can leave feedback. I now know why!

I will be seeking legal advice with regards to a refund. I purchased a product which isn't fit for service and failed in a spetacular why to perform the tasks that I paid for. IOt may be software, but I have 30 days of consumer rights as I made the purchase over the internet. Better pass this on to your lawyers as I have no way of contacting them. Consider this to be notice served for legal action against f-secure.

I can't even leave tags to describe how bad your service is. By the way, preventing people from leaving negative feedback is against UK law.

PawełP

Hello @User_5628

We are glad that when you were in Finland your experience with F-Secure was positive. At the same time, we are sorry that after you returned to the UK your feelings have changed.

As for the problem with loading pages in Chrome browser, we have given you the way to solve this problem in this discussion on our forum in April:

Why is F-secure VPN very problematic on my computer? Infact it's not working at all! — F-Secure Community

Let me please refer to this issue again.

We have successfully identified the root cause of the issue. It appears that the recent updates to all Chromium-based browsers, including Edge, Chrome, and Brave, to version 124, have introduced a new feature called "TLS 1.3 hybridized Kyber support." This feature seems to be causing difficulties with our VPN service. We are currently conducting further investigation into this matter.

In the interim, as a workaround, we recommend disabling this feature in your browser settings. You can do this by accessing chrome://flags or edge://flags. We appreciate your understanding and patience as we work to resolve this issue.

We published more on this topic in an article on our forum:

Timeouts in loading web pages when using F-Secure VPN products - F-Secure Community

As for the refund for the license you purchased, if you purchased it through our website then of course there is a 30-day money back guarantee.

F-Secure products purchased through third party (e.g. resellers, retailers, vendors, services, etc.) such as Apple AppStore, are not eligible for this 30-day money back guarantee from F-Secure. You may contact the third party and check if they have their own refund policy.

Please let me know if you purchased your license from F-Secure. I will help you initiate the refund process.

At the same time, we are very sorry for any inconvenience you experienced.

Best regards.

Pawel