I bought a 25 VPN license for 18 but can't install more than 9 laptop!

Biomensio2023

Hi,

I have bought 25 F-secure VPN licenses for our company laptop users but seems that only can be installed on 9 laptops. Any help, please?

Once I have 25 licenses how can I expand the VPN installation to the rest of the team's laptops?

Firmy

Hello @Biomensio2023

Welcome to the F-Secure Community. Thank you for your post.

The maximum number of sub-users that a My F-Secure account can have is 8 sub-users. Each sub-user can install several devices. For more detailed information, please refer to this link: Unable to add more sub-users to My F-Secure account, error "Group is full. Cannot add another user." - F-Secure Community.

However, they can still install the app on the number of devices you've purchased. You may choose to share the login credentials with others or limit the credentials to one user only to prevent potential license abuse by other sub-users.

This flexibility exists because sub-users can install the app on any devices as long as there are available licenses in the My F-Secure account. For further guidance, you can consult this link: Using F-Secure Total to protect devices in a small-sized business - F-Secure Community.

If you have any more questions or need additional assistance, please don't hesitate to reach out.

Thank you, and have a great day.