Android app does not allow VPN connection

greaser222

Connection request

Freedome wants to set up a VPN connection that allows it to monitor network traffic. Only

accept if you trust the source.

“key symbol” appears at the top of your screen when VPN is active.

CANCEL OK

The OK button/icon does not work/respond so I’m stuck on the screen above!

Firmy

Hello @greaser222

Welcome to the F-Secure Community. Thank you for your post.

We'd love to assist you further, and to do that, we need a bit more info.

Could you kindly share with us the Android version currently running on your device? It's possible that the issue might be related to an unsupported version of Android. To troubleshoot, I recommend making sure your device is up-to-date with the latest Android updates and then trying again. Here's a link with the system requirements for your reference: System requirements | VPN | Latest | F-Secure User Guides

If the problem persists, another suggestion is to uninstall and then reinstall the app. This often helps resolve issues.

If you need more guidance or have any questions, please don't hesitate to reach out. We're here to make things as smooth as possible for you.

Thanks for your cooperation, and we wish you a wonderful day ahead.