VPN activation problem

Ossi55

Trying to activate my VPN, bought from Proshop netshop. Then i get the question window: Where did you buy your order? (Mistä ostiti tilauksesi?) Proshop is not on the list shown. What can I do?

Regards, Ossi

Firmy

Hello @Ossi55

Welcome to the F-Secure Community. Thank you for your post.

Just a quick check: did you receive a subscription code from Proshop for your subscription? If you did, then the article shared by @Ukko , titled "My F-Secure account required for F-Secure VPN subscriptions - F-Secure Community," is the most relevant resource for your situation.

We've introduced a more streamlined subscription system for our F-Secure VPN services, utilizing the My F-Secure account to efficiently manage licenses and subscriptions. It looks like you already have a trial F-Secure Total account registered under your email address. In this case, we recommend redeeming the code within that account. You can follow the steps outlined in this link: How to activate or register my new F-Secure subscription using a voucher code on My F-Secure account? - F-Secure Community

Should you need any further assistance, don't hesitate to reach out.

Thank you and have a wonderful day.

Ukko

Hello,

Sorry for my reply. I am only an F-Secure user.

I think depends on type of your subscription or license - the answer to this 'question window' will bel.

Is it F-Secure VPN? As such, I feel that recent versions of F-Secure VPN with requirement of My F-Secure Account. Described in this KB article: My F-Secure account required for F-Secure VPN subscriptions - F-Secure Community

Does Proshop has any instructions how to activate purchased subscription/license or to redeem code? I think, there can be some.

Alternatively, you may try to ask assistance via official F-Secure Support channels: Contact support | F-Secure (for example, web-chat in the bottom right as a widget). At least, they do able to check what is your 'purchase' code/subscription or license about.

As a general how-to installation guide (for Windows): Installing and activating the app on your computer | VPN | Latest | F-Secure User Guides (other platforms are available too).

Thanks!