how move a device from owner profile to diff profile

Bob_F

On TOTAL, how do I move a device from the master profile to a different profile on my account?

Firmy

Hello @Bob_F

Thank you for your comment.

When it comes to adding a sub-user, the process is pretty straightforward. Once you've sent out an invitation to the person, they'll receive their very own login credentials. The sub-user profile will neatly nestle under your main account, given that they're part of your subscription. You'll be able to oversee all the devices and sub-users linked to your account, as you're the primary owner of the subscription. On the flip side, sub-users will only have access to their personal profile and the devices registered under their name.

So, when release the license from your own account, just give it a log-out and then a log-in using the sub-user credentials on the app. The device will seamlessly shift over to the sub-user's profile.

Feel free to shoot over a reply to this post if you need any more information or assistance. I'm here to help.

Thanks a bunch and wishing you a fantastic day ahead.

marmab

Hello @Bob_F

Welcome to the F-Secure Community.

Moving a device from one user profile to another will require the release of the license from the master profile: https://community.f-secure.com/internet-security-en/kb/articles/6285-how-do-i-release-a-license-from-my-f-secure-so-i-can-use-it-on-another-device

Proceed to then open your TOTAL interface and login using the sub-user profile details: https://community.f-secure.com/internet-security-en/kb/articles/6250-how-to-transfer-or-change-device-protected-by-f-secure-safe-from-one-my-f-secure-account-to-another

Bob_F

This is for moving from a profile on one account to a profile on another account. My problem is that both profiles are on the same account. Thus, logging in to the account automatically brings up the master profile.

Bob_F

My problem was that when I released a device I logged out and back in using MY login instead of that of the other user's profile. Thank you both for your help.