I WAS TOLD I WOULD BE SENT AN EMAIL TO REINSTALL MY F-SECURE SAFE

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richardjohnpriebe
richardjohnpriebe Posts: 2 New Member
edited November 2023 in F-Secure Internet Security

I WAS HAVING A LIVE CHAT WITH YOUR EXPERT AND WAS TOLD I WOULD RECEIVE AN EMAIL WITH REISTALL INSTRUCTIONS BUT I HAVE NOT RECEIVED ANY SUCH EMAIL

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  • Firmy
    Firmy Posts: 1,733 Community Manager
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    Hello @richardjohnpriebe

    Welcome to the F-Secure Community. Thank you for your post.

    I regret to hear that you haven't received the email. However, after checking our system, I can confirm that we did send you an email with instructions on how to reinstall the app on your Windows computer. The email was sent to your Yahoo mail.

    Please make sure that your inbox is not full and check your Junk and Spam folder. The sender's address is customer-care@f-secure.com.

    To reinstall the app, you can follow the links that @Ukko  provided in the previous comment.

    I apologize for the difficulty you've had in reaching our support team. You can also create a new post in the F-Secure Community, and our users and moderators will do their best to assist you with your issues or concerns.

    If you need further assistance, please let me know, and we'll be happy to help.

    Thank you, and have a great day!

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