I WAS TOLD I WOULD BE SENT AN EMAIL TO REINSTALL MY F-SECURE SAFE
I WAS HAVING A LIVE CHAT WITH YOUR EXPERT AND WAS TOLD I WOULD RECEIVE AN EMAIL WITH REISTALL INSTRUCTIONS BUT I HAVE NOT RECEIVED ANY SUCH EMAIL
Firmy Posts: 852 Community Manager
Welcome to the F-Secure Community. Thank you for your post.
I regret to hear that you haven't received the email. However, after checking our system, I can confirm that we did send you an email with instructions on how to reinstall the app on your Windows computer. The email was sent to your Yahoo mail.
Please make sure that your inbox is not full and check your Junk and Spam folder. The sender's address is [email protected].
To reinstall the app, you can follow the links that @Ukko provided in the previous comment.
I apologize for the difficulty you've had in reaching our support team. You can also create a new post in the F-Secure Community, and our users and moderators will do their best to assist you with your issues or concerns.
If you need further assistance, please let me know, and we'll be happy to help.
Thank you, and have a great day!1 1Like
WHY IS IT SO HARD TO CONTACT YOUR CUSTOMER SERVICES0 Like
Ukko Posts: 3,527 Superuser
I am only an F-Secure user.
Is your situation with some specific background? Or general reinstallation steps are enough?
There are some general routine steps and they are described here: How to reinstall [NEW] F-Secure Internet Security for Windows - F-Secure Community
And you could also use Online Guide here: Installing the product on your computer | Total | Latest | F-Secure User Guides
*note: since you did not specify here your operating system and exact solution - these articles/guides are general examples. For example, if your solution is old F-Secure IS - guide is available there: Installing Internet Security on your computer | Internet Security (2022) | Latest | F-Secure User Guides
Does any specific steps required in your case? I mean, what is your current state of system / F-Secure installation? Something broken, something not working?
Or did you mean 'reinstall' is a subscription-concern? So, need to rectify your license or to put subscription code?
WHY IS IT SO HARD TO CONTACT YOUR CUSTOMER SERVICES
As such, the only step is to phone them or to use web-chat widget (as you did) there: Contact support | F-Secure
Most of the time, web-chat is available.
Likely, that Support Agent will try to prepare a proper instruction - so there can be a delay between chatting and receiving email. How long ago you was told about an email with reinstall instructions?
Also, can you check any spam/junk folders - in case if received letter is sorted wrongly.