F-Secure, Total without any Capricorn updates, since the 24/3 2023.... AGAIN! NOW, 3 days!!!!!!!!

MNielsen
MNielsen Posts: 85 Active Engager
edited October 2023 in Device Protection

Why hasn't that been better? We are paying for this! Perhaps, I should use AVG free, instead.......... When this still is absolutely the same.

Do something!

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Accepted Answers

  • Firmy
    Firmy Posts: 1,905 Community Manager
    edited March 2023 Answer ✓

    Hello @MNielsen

    Thank you for your post.

    On March 23rd, we received a number of reports of increased false positive detections in the format of HEUR/AGEN.13* after a Capricorn database update. We have since rolled back the update with Capricorn database version 2023-03-24_11 and are continuing work this week on a permanent solution to decrease the false positive rate before resuming publishing.

    In the meantime, our Security Cloud combined with Hydra and DeepGuard engines continues to protect our users as normal. 

    If you need any help or have any questions, please don't hesitate to reach out to us. We're here to help!

    Thank you for choosing F-Secure ID Protection and have a fantastic day!

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
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  • Firmy
    Firmy Posts: 1,905 Community Manager
    Answer ✓

    Hello @MNielsen

    A new Capricorn update was released today. To make sure you have the latest version, please check for the update and install it.

    https://dbtracker.f-secure.com/?platform=Windows_x64

    If you have any questions or need further assistance, just let me know and I'll be happy to help.

    Thank you for using our product!

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters
    📢 Help Shape Our New Homepage! Share your input in our design survey.

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Answers

  • MNielsen
    MNielsen Posts: 85 Active Engager

    STILL absolutely NO Capricorn-updates today - Now 3 days.......


    W H Y???????

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  • MNielsen
    MNielsen Posts: 85 Active Engager

    Since the 24/3. Am I the only one, who feel that's bad?

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  • Firmy
    Firmy Posts: 1,905 Community Manager

    Hello @MNielsen

    Great news! I'm glad to inform you that the issue has been resolved.

    Just to let you know, we have updated the Capricorn database.

    If there is anything else you need help with, please don't hesitate to let me know. I'm always here to assist you in any way I can.

    Thanks for your patience and have a wonderful day!

    Firmy
    Community Manager | F-Secure Community
    🔐 Strengthening digital security through knowledge and collaboration
    🌐 Explore our User Guides | Knowledge Base for self-help resources
    💻 Empower yourself with Cybersecurity Insights and protect what matters
    📢 Help Shape Our New Homepage! Share your input in our design survey.

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  • MNielsen
    MNielsen Posts: 85 Active Engager

    I'm not glad....... Yet again-again..... just the same. Not great news.

    Skærmbillede (76).png


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  • MNielsen
    MNielsen Posts: 85 Active Engager

    It works right now - but, let's see, when reaching the Weeknd...................

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