F-Secure (Total) not opening after various installs MacBook Pro M1 (2020)

sobesity

Hi,

I've been a F-secure client for years. Now my F-Secure (Total) is not opening after various installs MacBook Pro M1 (2020). I can find the app with new logo after install but it doesn't open.

Any help here, cheers.

-Jaakko

Firmy

Hello @sobesity

Welcome to the F-Secure Community. Thank you for your post.

I regret to hear that you are having trouble opening F-Secure Total on your MacBook Pro M1. We understand how frustrating this can be and we're here to help.

To assist you with this issue, could you please provide us with some additional information? Did you get any errors? What is the version of macOS running on your MacBook? What version of F-Secure Total are you currently using? It's also a good idea to check for any available updates for your macOS and install them.

Have you tried any troubleshooting steps, such as uninstalling the app using the Uninstallation tool and then reinstalling it?

If you haven't tried this yet, I recommend that you follow this link to download and use the tool to uninstall the app https://community.f-secure.com/common-home-en/kb/articles/5440-how-do-i-uninstall-f-secure-products-using-the-uninstallation-tool-for-mac. Please make sure to export your password vault first or sync it to another device as a backup.

Here's how you can export your password vault: https://help.f-secure.com/product.html#home/total-mac/latest/en/task_6630C28AADDF4746A3021E3FE0900730-latest-en

Here's how you can sync your password vault to another device: https://help.f-secure.com/product.html#home/total-mac/latest/en/task_74BB1FA8639143ADA6A132BE698BD93D-latest-en

Please let me know if you need further assistance.

Thank you and have a great day!