Subsricption renewal issues

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panther
panther Posts: 1 Observer
edited September 2023 in F-Secure Internet Security

Hi There,

My subscription runs out later this month. At computer startup I'm reminded. I tried to login an renew to my account and renew it but it tells me that it's already renewed... Maybe it is because the sum will be automatically taken from my bank account... I don't know but it is frustrating that I am constantly reminded to do something and it is just not possible to do it...

What is the rootcause here? How coudl this be solved?

Regards,Roland

Accepted Answer

  • Firmy
    Firmy Posts: 1,728 Community Manager
    Answer ✓
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    Hello @panther

    Welcome to the F-Secure Community page. Thank you for your post.

    I have checked in the system, and the reason you received the message is that we have received the order, however, the payment was declined by your card issuer". I would suggest you change the payment details.

    I have sent you a private message, kindly go to the link to change your payment method.

    Thank you and have a good day.

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