Hittar ingen produktnyckel. Finns inte med i bekräftelsen. Har tittat även i skärpposten

LND_50

Var finner jag min produktnyckel. Har betalat via mastercard idag men har inte fått någon produktnyckel i samband med bekräftelsen.

Amirul

Hi @LND_50

Thank you for reaching out to F-Secure Community.

Currently, we only have English and Finnish support on our Community page.

I can see that you have upgraded from F-Secure Internet Security to F-Secure Total. The new F-Secure Total subscription will not give you any subscription code because the subscription is tight to your email address. I have checked and I can see that you have activated the F-Secure Total subscription on the My F-Secure portal. Here I share some information regarding your new subscription:

https://community.f-secure.com/internet-security-en/kb/articles/29610-f-secure-internet-security-and-f-secure-anti-virus-reaching-end-of-sales

https://community.f-secure.com/internet-security-en/kb/articles/29608-what-are-the-differences-between-the-old-f-secure-internet-security-and-the-new-f-secure-internet-security-released-on-february-14

To start using the F-Secure Total, the first thing you need to uninstall the existing F-Secure Internet Security program on your computer. You can refer to the steps below on how to uninstall the F-Secure product:

https://community.f-secure.com/common-home-en/kb/articles/5434

After you uninstall the F-Secure Internet Security, you can follow the steps below on how to install the F-Secure Total on your device:

Installing the product on your computer

https://help.f-secure.com/product.html#home/total-windows/latest/en/task_CD3A8E6884B5487187B4B4F5DA124BB9-latest-en

You can refer to some articles on the below link with regards to the new F-Secure Total subscription that you have purchased:

https://community.f-secure.com/internet-security-en/kb/articles/29607-upgrading-from-f-secure-internet-security-to-f-secure-total

https://community.f-secure.com/total-en/kb/articles/29611-frequently-asked-questions-about-the-new-f-secure-app-launched-on-february-14-2023

Let me know if you have any inquiries regarding your new F-Secure Total subscription.