ID Protection won't import recovery code

Bepop_63

I installed ID Protection update (I think) and after that I can't start ID Protection because when I try to upload recovery code picture application does nothing.

Before update I just started IDP with recovery code QR-code picture and it did encrypt the code and showed it. After update window stays the same. I can browse my files and select the QR-code picture, but window remains in "upload picture" mode. What's up?

Firmy

Hello @Bepop_63

Thank you for your comment.

May I know if you can log in to F-Secure ID PROTECTION using your Master Password? Or did you forget the master password?

I'm not currently using ID-protection (lucky me!) but I was going to start to replace Lastpass. 

Seems that you might install the app on your Mac, however, you are not using it. I suggest you completely remove the F-Secure ID PROTECTION and reinstall it. You can also import the password from LastPass to F-Secure ID PROTECTION to keep your passwords protected.

To completely remove F-Secure ID PROTECTION, you can check this link How can I remove F-Secure ID PROTECTION completely from a Mac? | ID PROTECTION | Latest | F-Secure User Guides

To install F-Secure ID PROTECTION onto your Mac from F-Secure TOTAL, you can visit this link and kindly remember to release the license before installing again on your Mac Installing ID PROTECTION on Mac computers | TOTAL | Latest | F-Secure User Guides

Check out this link to import passwords from other password manager Importing passwords from other password managers | ID PROTECTION | Latest | F-Secure User Guides

Kindly let me know if this helps.

Thank you and have a good day.

Bepop_63

Oh, and it was Apple Mac installation Ventura 13.1.

Firmy

hello @Bepop_63

Thank you for your post.

May I know if you can log in on the ID PROTECTION on your Mac after updating by using your Master Password?

And is it that you are only not able to recover the forgotten master password by using the Recovery code after the updating or you cannot log in also?

Looking forward to your reply.

Thank you and have a good day.

Bepop_63

Here's what I do:

1. I open F-secure safe
2. From Safe I will select "Start ID protection"
3. It now asks main password but I will select "have you forgot your mainpassword"
4. Now I'm in upload picture window. I select "upload picture" (translated from Finnish by the way...)
5. I now browse and select "recovery code"-picture from finder window
6. Now I'm back in upload picture window. Like system is doing nothing. It won't encrypt the picture like iit did with earlier version.

Seems that ID protection starts but I'm not able to open locking. There is no visible icon but I can click from top bar and ID-protection options open. See picture.

I'm not currently using ID-protection (lucky me!) but I was going to start to replace Lastpass. Now I'm in doubt to use this if updates are somehow corrupting the system. I will loose hundreds of passwords in this case.