Freedome subscription prolongation and account mismatch?
Hello, I received an email that I should/can renew. The link leads to a Cleverbridge page where I cannot login, if I enter my email there it says 'already in use'.
If I login directly to my F-secure I cannot renew either.
It tooks two chat sessions with your support to get that last page in order, because it originally referred to SAFE and had invalid dates. It now correctly mentions Freedome.
How to proceed?
The email says "When renewing, you will be asked to create a My F‑Secure account to manage your FREEDOME VPN subscription". I already have an account.
jxxxxxxxx gmail dot com
BTW 1 - I have this trouble every year. It's about time this gets sorted out.
BTW 2 - The chat session timeout is too short. While the agent is busy sorting out stuff, the session expires.
Edit: PII removed