Subscription is active, but I recive message ""Your subscription has expired" - WTF?

BackfirePL

Hi Guys, I got the message "Your subscription has expired" from My F-Secure account & all the connected devices. But the thing is I have my subscription valid till 03/01/2024 (just prolonged it two weeks ago).

Trying to contact support by chat, but chat is inactive (no free agent). So maybe somebody can help me here?

zaimazmi

Hi @BackfirePL

I now have reinstated the subscription for your account. You can verify it again by re-login to your F-Secure account to see the changes.

Thanks!

zaimazmi

Hi @BackfirePL

Thanks for contacting us at the F-Secure Community.

To help you with this, I will send you a private message for you to send me your registered email address for your F-Secure account.

Thanks!

BackfirePL

Its changed. So seems now its working OK. Thank you!

klassentreffen2022

Hallo Moderator Zaimazmi,

ich habe das gleiche Problem wie BackfirePL und benötige Hilfe. Bin leider nicht sicher, ob Sie meine Frage Sie auf diesem Weg überhaupt erreicht, da ich neu in der Community bin - wie muss man sich da anmelden?

Freundliche Grüße

C.R.

Firmy

Hello @klassentreffen2022

Welcome to the F-Secure Community page. Thank you for your post.

We currently only have English and Finnish support, however, regarding to your inquiry, I can see that you have registered for your F-Secure TOTAL account for 3 devices.

You also have successfully installed the app on your Android and Windows devices.

However, I can see there is another order placed under your email and the order is waiting for your verification.

I will cancel the order to avoid a duplicate order and you will receive an email about this cancellation.

Kindly ignore the email since the email is for the duplicate order whereas your paid order is active under your account, is that okay?