Safari Extension iOS - Set up

Bua67
Bua67 Posts: 7 Observer
edited January 3 in F-Secure SAFE

Simply not working, it can be activated but doesn’t do anything

The license is active and valid on the device


„Not logged in


Log in to F-Secure SAFE to protect yourself while surfing.“

Accepted Answer

  • Firmy
    Firmy Posts: 427 Moderator
    Answer ✓

    Hello @Bua67

    Thank you for your reply.

    May I know if this issue only occurs on this iPad, or does it affect other iOS devices as well?

    I would recommend you uninstall the F-Secure SAFE app on your iPad, release the license from My F-Secure account and reinstall the app. When you uninstall the app, it will remove the Safe browsing extension also.

    Follow the following steps to uninstall & reinstall the F-Secure Safe app:

    1. Tap and hold on to the F-Secure SAFE icon till the icon wiggles.
    2. Then tap on the 'x' to delete it.
    3.  Launch your App Store application > Search for F-Secure SAFE.
    4.  Click on "Install or Get" > Accept the license terms and conditions > Click open.
    5. Click on LOGIN [DO NOT SELECT CREATE A NEW ACCOUNT].

    Note: Also remember to release the license from My F-Secure. Uninstallation of the app DOES NOT automatically release the license!

    After reinstalling the app, you will get the same notification to set up the Safe Browsing extension. Kindly click on "Set up". Follow this guide Setting up the Safe Browsing extension in Safari | SAFE | Latest | F-Secure User Guides

    Once everything is done, it will show " Safe Browsing Extension is enabled!". You may click "Close".

    If you do not see " Safe Browsing Extension is enabled!", it shows you did not finish the set-up yet.

    Kindly let me know if this helps.

    Thank you and have a good day.

Answers

  • Bua67
    Bua67 Posts: 7 Observer
    edited January 2

    This extension is great if it would work



  • System
    System Posts: 80 Explorer
    This discussion was created from comments split from: Ist this from your page? - The new Safe Browsing extension for iOS.
  • Firmy
    Firmy Posts: 427 Moderator

    Hello @Bua67

    Welcome to the F-Secure Community page. Thank you for your post.

    Did you log in to My F-Secure account on the F-Secure SAFE app? May I know if you open the F-Secure SAFE app on your iPad, it shows "Your online activity is protected"?

    I can see that you have successfully set up the new extension on your Safari, however, it does not connect to your subscription.

    Which iOS version are you using on your iPad? You can check this information on Settings > General > About.

    Thank you and Happy New Year.

  • Bua67
    Bua67 Posts: 7 Observer

    Happy New Year to you as well


    iPad OS 16.2



  • Firmy
    Firmy Posts: 427 Moderator

    Hello @Bua67

    Your F-Secure SAFE app on your iOS device is looking good.

    Kindly restart your iPad and check again the Safe Browsing extension in Safari.

    To test the browsing protection, you can visit this link https://unsafe.fstestdomain.com. You will see that the page is blocked by F-Secure.

    Kindly let me know the outcome once you have tried it.

    Thank you and have a good day.

  • Bua67
    Bua67 Posts: 7 Observer

    Tried this already but just restarted again but unfortunately this extension still doesn’t work

    This page looks the same without the F-Secure extension



  • Bua67
    Bua67 Posts: 7 Observer

    Your app keeps asking me to activate the extension although it’s already been activated

  • Bua67
    Bua67 Posts: 7 Observer

    Good morning,


    Only on iPad, no problems on PC's and I use Eset on Android


    After reinstalling the extensions works, thanks for your help.


    Have a good day

    Firmy
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