It may be an incompatibility problem.
cht132
Posts: 4 Observer
Accepted Answer
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Hi @cht132
Thank you for your post.
May I confirm with you that you used the Uninstallation tool from this page? https://www.f-secure.com/en/home/support/tools
May I know what is OS used? Have you tried to check for updates, log out and log in again on the app?
You can go to this link for more information
If the issue persists, kindly do the following https://community.f-secure.com/safe-en/kb/articles/9131-f-secure-safe-program-still-shows-the-message-that-the-subscription-will-expire-after-renewal
Kindly let me know if this helps.
Thank you and have a good day.
Answers
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Hi cht132,
Could you please create a Beta ticket at the Centercode (https://beta.f-secure.com/)? Please also:
- Mention the tool you have used (was it CCleaner or anything else?)
- Attach the fsdiag file (please enable Debug logging at Settings -> Support beforehand) which you get after running the Support tool. It would help us to investigate the issue.
Best Wishes, Ivan.