It may be an incompatibility problem.

cht132

你好

在我使用工具清理流氓软件后，我的 fs 保护保护突然失败，要求我重新启动。我想知道发生了什么。

Firmy

Hi @cht132

Thank you for your post.

May I confirm with you that you used the Uninstallation tool from this page? https://www.f-secure.com/en/home/support/tools

May I know what is OS used? Have you tried to check for updates, log out and log in again on the app?

You can go to this link for more information

https://community.f-secure.com/safe-en/kb/articles/6277-my-device-shows-my-product-license-is-expired-i-have-purchased-f-secure-safe-or-total-subscription-and-it-is-valid

If the issue persists, kindly do the following https://community.f-secure.com/safe-en/kb/articles/9131-f-secure-safe-program-still-shows-the-message-that-the-subscription-will-expire-after-renewal

Kindly let me know if this helps.

Thank you and have a good day.

cht132

Oh! There is a translation error in my post. Here is the correct translation:

Hi,

After I used a tool to clean up rogue software, the protection of my fs protection suddenly failed and asked me to restart. I want to know what happened.

Ivan_Osipov

Hi cht132,

Could you please create a Beta ticket at the Centercode (https://beta.f-secure.com/)? Please also:

1. Mention the tool you have used (was it CCleaner or anything else?)
2. Attach the fsdiag file (please enable Debug logging at Settings -> Support beforehand) which you get after running the Support tool. It would help us to investigate the issue.

Best Wishes, Ivan.