hacking

clairette
clairette Posts: 5 Explorer
edited December 2022 in F-Secure SAFE

Hello,

Someone is hacking my latop ;

He / she put into trash can F-secure SAFE that I installed.

He/she make it too with Ccleaner and wipe (To clen my p.c)

So I restore it regularly.

How could I do ?

Thank to you.

Clairette

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Accepted Answer

Answers

  • Ukko
    Ukko Posts: 3,370 Superuser
    edited December 2022

    Hello,

    Well, for the best result, you can contact the official F-Secure Support (Contact support | F-Secure -- web-chat, for example) so they can provide remote support and analyze the situation more correctly.

    But..

    He / she put into trash can F-secure SAFE that I installed.

    Is it only F-Secure SAFE logo from desktop?

    Can you still see F-Secure SAFE logo in the tray (may be hidden under the ^-symbol). And launch its user interface from there?

    if yes, can you try running a Full Scan (Viruses and Threats card -> Full Scan option)?

    He/she make it too with Ccleaner and wipe (To clen my p.c)

    How do you define it? I mean - the system is 'remotely' managed instead of you and so you become a witness of this. Or how did it become clear?

    Thanks!

    Firmy
  • clairette
    clairette Posts: 5 Explorer

    Hello,


    Thank you to Ukko and Firmy .


    🙂

    FirmyUkko
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