Request a refund

System
System Posts: 63 Explorer
This discussion was created from comments split from: Request for Refund.

Accepted Answer

  • Firmy
    Firmy Posts: 290 Moderator
    Answer ✓

    Hi @chilli

    Welcome to the F-Secure Community page and thank you for your post.

    Most likely the account has been set to auto-renew, hence, upon expiring, the subscription will be automatically renewed for you.

    However, could you provide us with more information? For example, for which product from F-Secure you have been charged? Did you be charged from the Google Play store, App store or Cleverbridge? I have sent you a private message, kindly provide me with a reference number sent to your email or a screenshot of the charge.

    We would be happy to help you.

    Thank you and stay safe.

    JaimsAmirulUkko

Answers

  • chilli
    chilli Posts: 1 New Member

    I want an immediate refund credited to my account,you withdrew funds from my account without authorization or notifying me.I never wanted your service or heard of you until 9-22-22. The invoice number is 382841fs for the amount of $399.99. Also the phone number you stated on the invoice is bogus and so is the email.I demand an immediate refund or I will contact an attorney

  • Ukko
    Ukko Posts: 3,348 Superuser

    Hello,

    Sorry for my reply.

    I never wanted your service or heard of you until 9-22-22. The invoice number is 382841fs for the amount of $399.99. Also the phone number you stated on the invoice is bogus and so is the email.

    Sounds more like a scam than unwanted auto-renewal. Like someone pretended to be F-Secure company or somehow fake invoice with references to F-Secure solutions or so.

    At least, I think even buying F-Secure SENSE was much cheaper (?). :)

    // But if the money was actually debited from the account, then this is certainly not a very pleasant situation.

    FirmyAmirul
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