Opnieuw opstarten vereist
Ik heb onlangs F-Secure SAFE geïnstalleerd. Maar ik krijg iedere keer nadat ik mijn PC opgestart heb de melding "Opnieuw opstarten vereist" Virus- en spywarebeveiligingsfout: uw computer is niet beveiligd."
Ik heb dit meermaals gedaan maar de melding blijft verschijnen na het opstarten van F-Secure.
Een snelle manuele scan lukt wel. Welke actie dien ik te ondernemen op dit euvel te verhelpen?
Accepted Answer
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Hi @APSL
Thank you for your cooperation.
Kindly follow the steps below to assist you.
- Please make sure that your Windows operating system is up-to-date, check Microsoft's instructions here: https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#WindowsVersion=Windows_10
- Please uninstall or disable any other Real-Time Security app that you may have on the computer
- Please uninstall F-Secure SAFE with the F-Secure Uninstallation Tool, see instructions here: https://community.f-secure.com/common-home-en/kb/articles/5439
- After uninstallation is complete, reboot the computer
- Install F-Secure SAFE back on the computer, see instructions here: How to reinstall F-Secure SAFE for Windows - F-Secure Community
- Start F-Secure SAFE, the update should start, if it now asks to reboot the computer, you may do so once
- If the F-Secure SAFE tells you that you're protected, you may resume using your computer as normal. If it still asks you to do a reboot, please have your FSDIAG from the computer ready. You can take FSDIAG from the computer using these instructions: Using the support tool | SAFE | Latest | F-Secure User Guides
Kindly let me know the outcome.
Thank you and stay safe.
Answers
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Hi @APSL
Welcome to our Community page. Thank you for your post.
We only have English and Finnish language support for our Community page.
However, related to your issue, may I confirm with you that SAFE is showing "Restart required. Virus Protection blocked an unwanted application" or it is showing "Virus and Spyware error"?
Can you share with us a screenshot of the error to provide us with a better understanding of this matter? Because each error will require a different resolution to fix the issue.
Looking forward to your reply.
Thank you and stay safe.
