Opnieuw opstarten vereist

APSL
APSL Posts: 2 New Member
edited September 21 in F-Secure SAFE

Ik heb onlangs F-Secure SAFE geïnstalleerd. Maar ik krijg iedere keer nadat ik mijn PC opgestart heb de melding "Opnieuw opstarten vereist" Virus- en spywarebeveiligingsfout: uw computer is niet beveiligd."

Ik heb dit meermaals gedaan maar de melding blijft verschijnen na het opstarten van F-Secure.

Een snelle manuele scan lukt wel. Welke actie dien ik te ondernemen op dit euvel te verhelpen?

Answers

  • Firmy
    Firmy Posts: 220 Moderator

    Hi @APSL

    Welcome to our Community page. Thank you for your post.

    We only have English and Finnish language support for our Community page.

    However, related to your issue, may I confirm with you that SAFE is showing "Restart required. Virus Protection blocked an unwanted application" or it is showing "Virus and Spyware error"?

    Can you share with us a screenshot of the error to provide us with a better understanding of this matter? Because each error will require a different resolution to fix the issue.

    Looking forward to your reply.

    Thank you and stay safe.

    Jaims
  • APSL
    APSL Posts: 2 New Member

    Dit scherm verschijnt telkens weer bij het opstarten.

    Ik kan wel een snelle scan uitvoeren :


  • Firmy
    Firmy Posts: 220 Moderator

    Hi @APSL

    Thank you for your cooperation.

    Kindly follow the steps below to assist you.

    1. Please make sure that your Windows operating system is up-to-date, check Microsoft's instructions here: https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a#WindowsVersion=Windows_10
    2. Please uninstall or disable any other Real-Time Security app that you may have on the computer
    3. Please uninstall F-Secure SAFE with the F-Secure Uninstallation Tool, see instructions here: https://community.f-secure.com/common-home-en/kb/articles/5439 
    4. After uninstallation is complete, reboot the computer
    5. Install F-Secure SAFE back on the computer, see instructions here: How to reinstall F-Secure SAFE for Windows - F-Secure Community
    6. Start F-Secure SAFE, the update should start, if it now asks to reboot the computer, you may do so once
    7. If the F-Secure SAFE tells you that you're protected, you may resume using your computer as normal. If it still asks you to do a reboot, please have your FSDIAG from the computer ready. You can take FSDIAG from the computer using these instructions: Using the support tool | SAFE | Latest | F-Secure User Guides

    Kindly let me know the outcome.

    Thank you and stay safe.

    Jaims
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