Why isn't your program taking my updated subscription code?

Slowhand Posts: 2 New Member
edited November 2022 in F-Secure VPN

expired sub code: xxxx-xxxx-xxxx

NEW CODE: xxxx-xxxx-xxxx. Can't you guys update my settings on your site to read my updated code? Or do I need to download an updated version of the program? Please inform me as to what needs to be done. I only purchased the program 3 months ago! Help?


Edit: PII removed

Accepted Answer

  • Firmy
    Firmy Posts: 1,752 Community Manager
    Answer ✓

    Hi @Slowhand

    Welcome to our Community page. Thank you for your post.

    May I know what error did you receive when trying to activate the code? Did you enter the code in your F-Secure account or FREEDOME app? Kindly make sure you enter the code on the FREEDOME app.

    To activate a new F-Secure FREEDOME code:

    1. Open F-Secure FREEDOME.
    2. Select Subscription from the menu.
    3. Click/tap on Have a code or Redeem code or Did you buy a multi-platform subscription?.
    4. Type in your subscription code.
    5. Click/tap Submit.

    Note: If the "Start your free trial" button is still showing, click on it first to install the program.

    Kindly let me know if this helps.

    Thank you and stay safe.


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