Why isn't your program taking my updated subscription code?
expired sub code: xxxx-xxxx-xxxx
NEW CODE: xxxx-xxxx-xxxx. Can't you guys update my settings on your site to read my updated code? Or do I need to download an updated version of the program? Please inform me as to what needs to be done. I only purchased the program 3 months ago! Help?
Edit: PII removed
Firmy Posts: 579 Community Manager
Welcome to our Community page. Thank you for your post.
May I know what error did you receive when trying to activate the code? Did you enter the code in your F-Secure account or FREEDOME app? Kindly make sure you enter the code on the FREEDOME app.
To activate a new F-Secure FREEDOME code:
- Open F-Secure FREEDOME.
- Select Subscription from the menu.
- Click/tap on Have a code or Redeem code or Did you buy a multi-platform subscription?.
- Type in your subscription code.
- Click/tap Submit.
Note: If the "Start your free trial" button is still showing, click on it first to install the program.
Kindly let me know if this helps.
Thank you and stay safe.1 1Like