Why isn't your program taking my updated subscription code?

Slowhand

expired sub code: xxxx-xxxx-xxxx

NEW CODE: xxxx-xxxx-xxxx. Can't you guys update my settings on your site to read my updated code? Or do I need to download an updated version of the program? Please inform me as to what needs to be done. I only purchased the program 3 months ago! Help?

p********@xxxx.com

Edit: PII removed

Firmy

Hi @Slowhand

Welcome to our Community page. Thank you for your post.

May I know what error did you receive when trying to activate the code? Did you enter the code in your F-Secure account or FREEDOME app? Kindly make sure you enter the code on the FREEDOME app.

To activate a new F-Secure FREEDOME code:

1. Open F-Secure FREEDOME.
2. Select Subscription from the menu.
3. Click/tap on Have a code or Redeem code or Did you buy a multi-platform subscription?.
4. Type in your subscription code.
5. Click/tap Submit.

Note: If the "Start your free trial" button is still showing, click on it first to install the program.

Kindly let me know if this helps.

Thank you and stay safe.

Slowhand

not to expire until March 28-2023.