Freedome & Thunderbird & Mail

biniou Posts: 2 Observer
edited September 2022 in F-Secure VPN


Impossible with Freedome activated to read my emails on my two @ on the post office site...

I am using Thunderbird 91.8.1 64b

I was aware that for sending Freedome emails could cause problems, but not for collecting mail.

If I deactivate Freedome, my emails are checked !

Can you confirm that this problem exists?

Thanks and greetings


Impossible avec Freedome activé de relevé mes mails sur mes deux @ sur le site de la poste ...

J'utilise Thunderbird 91.8.1 64b

J'avais connaissance que pour l'envoi de mails Freedome pouvait poser des problèmes, mais pas pour relever le courrier.

Si je désactive Freedome, mes mails sont bien relevés !

Pouvez-vous me confirmer l'existence de ce problème ?

Remerciements et salutations

Accepted Answer

  • Firmy
    Firmy Posts: 1,753 Community Manager
    Answer ✓

    Hi @biniou

    Welcome to our Community page. Thank you for your post.

    I would recommend you to try to turn off FREEDOME and reboot your device. You may change the VPN protocol also on settings and check if you are able to receive the email when FREEDOME is turned on.

    1. Open F-Secure FREEDOME 
    2. Go to Settings
    3. Click Choose VPN protocol
    4. Switch between OpenVPN and IKEv2
    5. Turn the VPN protection on 

    As additional information, you may check this support article also regarding this issue I cannot send or receive emails when F-Secure FREEDOME VPN is turned on - F-Secure Community

    Kindly let me know if you require further assistance.

    Thank you and stay safe.


  • biniou
    biniou Posts: 2 Observer

    Thank you very much Firmy.

    I do different tests.

    Best wishes

    PS: have problems with POP and IMAP 😥

    Maybe the explanation...😎

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