Products & Services
Why can't I activate my F-Secure product?
I have paid for 7 machines for 2 years , i have an orde code, but manual activation does not work ?
Thank you for your post.
Take note that F-Secure SAFE / F-Secure TOTAL / ID PROTECTION does not use any subscription or activation codes when you have purchased the subscription via the F-Secure online store.
When purchasing a F-Secure SAFE / TOTAL / ID PROTECTION subscription, you will be directed to create a My F-Secure account (my.f-secure.com) from which you are able to install the product to your devices.
If you have renewed via your existing My F-Secure account, all the devices installed from that My F-Secure account will automatically update to the new subscription expiry date.
The only time F-Secure SAFE / TOTAL / ID PROTECTION subscription codes can be found is via retail (box) purchases and via some campaigns.
And I have checked your purchased in our system, you have accidentally purchased a new subscription outside of your account.
You have a few options with how you can proceed:
Note: You may also create a new account with another email address and then proceed with reinstalling F-Secure SAFE.
Product is TOTAL