F-Secure has been blocked

Sven_Knoch
Sven_Knoch Posts: 5 New Member
edited March 21 in F-Secure SAFE

Firefox: "Browsing Protection by F-Secure has been blocked for your protection. Why was it blocked? This add-on violates Mozilla's Add-on Policies."

Sorry, but: WTF?

Comments

  • Firmy
    Firmy Posts: 70 Moderator

    Hi @Sven_Knoch

    We are aware of this issue on the Windows version of our consumer and corporate EPP products.

    We are currently working with Mozilla to solve this issue. Meanwhile, we recommend that you use either Microsoft Edge or Google Chrome browser until the issue has been fixed.

    We already published a KB article about this issue and you can read more here https://community.f-secure.com/safe-en/kb/articles/9259

    You can subscribe to our Status page to get notified on incident reports and when they get resolved.

    https://status.f-secure.com/

    Thanks for your patience and understanding.

    AmirulUkko
  • Sven_Knoch
    Sven_Knoch Posts: 5 New Member

    March 19 and still no solution in Mai? Excuse me, but isn't Browser Protection a core feature?

  • Firmy
    Firmy Posts: 70 Moderator

    Hi @Sven_Knoch

    The F-Secure Browsing Protection extension for Mozilla Firefox is available again.

    On 18.3.2022, we reported that the Browsing Protection extension for Mozilla Firefox was unavailable. Since then, we have issued the following updates:

    UPDATE: On 22.4.2022, we have released an updated version of the extension. With this latest release (version 4.1.20), all of the functionalities are now available, including Block pages.

    UPDATE: On 29.3.2022, we released an updated version of the extension. With this latest release (version 4.1.13), all of the functionalities are now available, including Safe Search mode.

    Block pages, however, continue to be displayed incorrectly with the error Secure Connection Failed.

    Note: This does not affect the security of your computer.

    We are working on restoring full functionality for the browser extension in Mozilla Firefox.

    UPDATE: On 24.3. 2022, we reported that this issue has since been resolved with some minor limitations:

    • Currently, while pages are being blocked according to the settings, block pages are not displayed correctly. Instead Firefox displays an error that Secure Connection Failed.
    • Additionally, Safe Search mode used by Search engines (Google, Yahoo, DuckDuckGo and Bing) is not available when using F-Secure SAFE Family Rules, or Safe Search mode for Elements EPP products.

    We are working on restoring full functionality for the browser extension in Mozilla Firefox.

    https://community.f-secure.com/safe-en/kb/articles/9259

    If you are having the same issue, kindly do the following.

    • Update Firefox:
    1. Select 3 bars at the top right-hand side 
    2. Click on Help 
    3. Click on About Firefox
    • Uninstall browsing protection by F-Secure: 
    1. Click on 3 bars at the top right-hand side 
    2. Click on add-ons and themes 
    3. Click on Extensions 
    4. Find browsing protection by F-Secure 
    5. Select the 3 dots at browsing protection by F-Secure
    6. Click on Remove
    • Reinstall browsing protection by F-Secure:
    1. Open your F-Secure program
    2. Go to Secure Browsing & Banking
    3. Scroll down to the Browser extensions section
    4. Click Install Firefox extension
    5. Restart Firefox and you should get a notification regarding Browsing Protection by F-Secure

    You can manually install the extension from here: https://download.sp.f-secure.com/online-safety/fs_firefox_https.xpi

    Kindly let me know if you require further assistance.

    Thank you and stay safe.

    Jaims
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