Esa Pietiläinen, viitenumero xxxxxxxxx

48100kotka48100kotka Posts: 4 New Member
edited September 20 in F-Secure FREEDOME

I have Freedome VPN xxxx-xxxx-xxxx and it is valid to 28.december 2021. Now I get a message that Freedome in my phone do not work any more. Why?

With best regards Esa Pietiläinen

email: [email protected]

Mod. Edit : Removed PII/Edit Title

Accepted Answer

  • AmirulAmirul Posts: 25 Moderator
    Accepted Answer

    Hi @48100kotka

    Thank you for reaching out to F-Secure Community.

    Please do not share any document that reveals your personal details such as your email and subscription code.

    As per check here, the subscription code you mention is valid based on your purchase renewal made from last year. We may need to get more information regarding the issue with the F-Secure Freedome VPN on your mobile phone. Kindly provide us the information below:

    1. What type of mobile phone ? Android or iOS device
    2. What version of the Operating System
    3. Is there any error from the F-Secure Freedeom VPN apps ?
    4. Do you have other device that using the same code, does it affected too ?

    Looking forward to your update.

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