F secure won’t allow a .csv file to be sent from my bank website.

J0C Posts: 4 New Member
edited March 16 in F-Secure SAFE

With Banking Protection on, I am unable to download a .csv file of my transactions.

Accepted Answer


  • Amirul
    Amirul Posts: 125 Moderator

    Hi @J0C

    Thank you for reaching out to F-Secure Community.

    Could you please provide us the domain of the bank site that you are trying to download the .csv file? I may need to check this with my Lab team to verify the status of the bank website.

    Looking forward to your reply.

  • J0C
    J0C Posts: 4 New Member

    With Banking Protection on, I am unable to download a .csv file of my transaction

    the website is Halifax Bank on line

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star

    Dear @J0C,

    Could you specify on which device exactly you experience the described problem?

  • J0C
    J0C Posts: 4 New Member

    sorry I am an old duffer - I tried leaving a comment and told I was too new to do so. Then replied to youthe email - and got

    I am on Firefox browser

  • Jaims
    Jaims Posts: 860 Former F-Secure Employee

    Hi @J0C

    I can see that you've recently touched base with our support and you've been assisted accordingly.

    Let us know if you require further assistance on this banking protection issue.


  • J0C
    J0C Posts: 4 New Member

    It hasn't been fixed I am afraid.

    When I request a .csv report from the Halifax bank or Virgin Money on Firefox and Opera I get a file has a .csv ending.

    When download the file will not open in csv / excel/ libre free and when I ask for a suggested app -windows hasn't got one.

    If I open the file instead whilst in the website, it is in note book form ie not in columns etc so is useless, as it cannot be put on a spreadsheet.

    it or

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