with F-secure Freedom on I cant log in to Facebook

Francke

Strange thing but,

windows 10, Crome or Firefox, Facebook, 2 different laptops, Lenovo and HP, Freedom and e.g. Sweden. All is updated.

Cleared cockies and all that, restarted.....

If I have Freedom on and try to login to Facebook it will just ask me, in an endless loop, about my mail and password and no time to fill in that before the same question occure.

If I close freedom and try to login, everything goes normal. Then I can set back freedom to on.

Same thing on both my laptops, both crome/Firefox and it just Facebook, nothing else what I can see.

I have solved it by turn Freedom off and on but it seems wrong way to go.

Jaims

Hi @martink @Francke

We were was able to reproduce this issue with several of our Finnish Gateway (GW) instances by :

1) Connect Freedome

2) Open Firefox private browsing window and browse to facebook.com

3) Try to accept cookies consent -> it is shown again and again

Problem occurs with most of Freedome's European GWs except Czech Republic, Poland and France GWs. The following workaround seems to work:

1) Open facebook.com page before connecting VPN and accept cookies consent

2) Connect VPN

3) Login to facebook.com

Similar problems have been occurring for VPNs in general:

https://www.reddit.com/r/firefox/comments/o902jw/facebook_keeps_refreshing_login_page_after/

Jaims

Hi @Francke

I could not reproduce this issue using the mentioned browsers, server and on a Windows 10 PC.

Please confirm that you have the latest F-Secure Freedome version 2.42.736.0 running, if not, kindly update or reinstall Freedome VPN. Also try to turn On VPN by connecting to another FREEDOME location.

If the problem persists, turn Off VPN and try the steps below:

Change the VPN protocol in use:

1. Open F-Secure FREEDOME 
2. Go to Settings
3. Click Choose VPN protocol
4. Switch between OpenVPN and IKEv2
5. Turn the VPN protection on 

Check:

• Restart computer
• Restart your network router
• Try to connect with another internet connection entirely (share for example with mobile hotspot)
• Make sure Windows is updated

Run the following command line commands:

• ipconfig /flushdns
• netsh winsock reset
• netsh int ipv6 reset

After performing the above steps, try to turn the protection on and test again.

Francke

Hi, Thanks for the response but sorry, that didnt work.

Did it all, got a video, 3 Mb, how it looks. You want it ?

Both my pc's are new installed, updated etc etc.

One is brand new, Lenovo, and onother an old HP Pavilion, new installed.

everything are updated.

Jaims

Hi @Francke

If all the above instructions failed, we will need to investigate further and the Freedome log from that device is required to carry out this investigation.

Kindly contact our support so we could assist you remotely, and further get the logs if the issue persists.

martink

I had the same problem, see the end of

https://community.f-secure.com/en/discussion/124169/freedome-blocks-net-for-s-mobile-2-10-0#latest

It went away for a short while, but now it has been back for some time when I use Brave in a private window and portable Firefox in a private window.

I simply turn Firefox before log in to Facebook and the n back on after logged in.

Francke

Ok, thats a workarond and its the same for other browser. I can live with the workaround, it just seems odd