Big Sur 11.4 Report Full Disk Access False Positive

Misha1GlMisha1Gl Posts: 1 New Member
edited June 8 in F-Secure SAFE

Just updated Mac OS Big Sur to 11.4 and I get a message from F-Secure Safe saying that it cannot protect without full access to my MiniMac disk. When I go to the privacy preferences, F-Secure still has access and yet the programme claims it doesn't. Do F-Secure need to update their programmes?

Kimmo13

Accepted Answers

  • LucaseuropaLucaseuropa Posts: 299 Moderator
    Accepted Answer

    Dear @Misha1Gl,


    Thank you very much for your question.

    Please note that after upgrading the Mac OS to Big Sur 11.4, the F-Secure SAFE main UI window falsely reports that Full Disk Access is missing. This issue is only affecting customers running the latest release of Big Sur 11.4 due to changes made by Apple.

    There is no degradation in protective capabilities provided by SAFE. This is just a cosmetic issue which is only visible in the main UI window ("false positive" warning).

    This issue is fixed in SAFE for Mac version 17.10 MR2 (build 37976), which was released to production on 2021-05-25. This upgrade will happen automatically, and there is no actions needed by customers.

    I hope that the above was helpful.


    Kimmo13ArthurValJaimsUkko
  • ArthurValArthurVal Posts: 111 F-Secure Employee
    Accepted Answer

    Hi again, @Putter!

    Just got a word from the release team that the update for Telenor (Sweden) has just been published. Your existing installation should detect the update within 9 hours and it will update itself automatically.

    Please let me know if you don't get the update by tomorrow. We'll take a closer look.

    Best regards, Arthur

    SAFE Mac R&D Team


    Lucaseuropa

Answers

  • PutterPutter Posts: 6 Observer

    Oh nice to hear..I unstilted -SAFE from several Mac here at home, because I thought it really was failing... but when I log into my f-secure account to redownload the app to install it.. I come to the "choose what device You want to install on, where I would normally choose Mac and then download the app... now there shows nothing both in safari and in firefox... just a button that tells me to proceed but it can't be klicked... I am stumped... don't know how to reinstall SAFE again... so right now I'm relying on a bunch of free antivirus apps from apple App Store... please how do I download it again on Big Sur 11.4 ??

    Ukko
  • PutterPutter Posts: 6 Observer

    Seems like the portal is broken, but if You got an downloaded install file You can use it... still no update here in Sweden for the build 37976.. so still weird error message about "full disc access"

  • zorglubzorglub Posts: 1 New Member

    I am starting my trial of F-Secure CP and RDR and this error is also there. Build is still 17.10 36471 though (and macOS is Big Sur 11.4)

  • leifoskarleifoskar Posts: 1 New Member

    I have updated my MacOS Big Sur to version 11.5, and the error is still there


  • laxtlokelaxtloke Posts: 7 Observer

    Hi,

    Problem returned after i updated to Big Sur 11.5.

  • LucaseuropaLucaseuropa Posts: 299 Moderator
    edited July 26

    Dear @leifoskar and @laxtloke ,


    Thank you for reporting that, I've just updated my MacOS to Big Sur 11.5 myself and will be testing that for you.

    I will also report that for our product team to investigate further. Should I have any information for you, I will let you know.



    EDIT


    I couldn't recreate the issue on my machine, may I know which program exactly you are using @laxtloke? I'm wondering whether the issue concerns only a modified versions such as Telia Trygg Surf.


  • laxtlokelaxtloke Posts: 7 Observer

    Hi.

    I am using normal version from PSB-portal @leifoskar

    -laxtloke

  • swebitswebit Posts: 1 New Member

    Hi all,

    I have the exact same problem and I have had it for some time now. After upgrading to macOS Big Sur 11.5 the problem returned. I guess F-secure fixed the problem short before 11.5 was released.

    I have 4 MacBook Pro´s that shows this false positive message. I hope there will be a fix shortly.

    Thanx,

    -=swebit=-

  • RusliRusli Posts: 1,002 Adventurer

    Please take note that macos have release a newer version 11.5.1.

    laxtloke
  • ArthurValArthurVal Posts: 111 F-Secure Employee

    @Rusli @swebit @laxtloke @Putter hey there,

    The issue with Full Disk Access warning has been caused by macOS Big Sur 11.4.

    SAFE 17.10 release (build 37976) addresses it and fixes it on all Big Sur versions up to the most recent version 11.5.2. We need to make sure that you are running the version that includes the fix.

    Could you please share which version of SAFE you have installed? You can see the version by clicking on the SAFE icon in the macOS menubar. Thanks.

    For example, I can see "Version: 17.10 (37976)" on my machine in the drop down menu after clicking the SAFE icon.


    Jaims
  • PutterPutter Posts: 6 Observer

    Still using Version 17.10 (36018)

    on Big Sur 11.5.2 seems SAFE does not update the program files... ? does it matter that my SAFE is provided by (not branded by) my ISP Telenor here in Sweden?

  • ArthurValArthurVal Posts: 111 F-Secure Employee

    Hi, @Putter!

    Yes, indeed. It seems that the latest version of SAFE Mac available to Telenor (Sweden) is 17.10 (36018). That is why SAFE does not update to 17.10 (37976) for you.

    So it's an older version that does not include the fix that we need here. I'll double-check internally when the update for Telenor is planned to be released and will let you know once I have something to share.

    BR, Arthur

    SAFE Mac R&D Team


    Jaims
  • PutterPutter Posts: 6 Observer

    I did not update automatically, I hade to go into my Telenor SAFE-portal and withdraw every Mac license and redownload and tell it I was installing it for myself and all that but now tis working with a Telenor Icon in the menu bar and all, thank You so much for Your time, patience and above all Your help!

    ArthurVal
  • Lars_L66Lars_L66 Posts: 1 New Member

    What was the solution of this. My operator is Telia and I have exactly the same message as Leifoskar above.

    I am running Big Sur 11.6 and my version of Trygg Surf is 17.10 (36673). I have reinstalled it, but the problem remains. Telia cannot help me

    steinarer
  • steinarersteinarer Posts: 1 New Member

    Same here - however my F-Secure Safe is from the Norwegian branch of Telia and is called "Telia Sikkerhet".

    I'm running Big Sur 11.6 and I'm getting the 36018 build.

  • ArthurValArthurVal Posts: 111 F-Secure Employee
    edited October 2

    Hello, @Lars_L66 @steinarer,

    The latest build available for operators is 17.10 (37976). Both of the above mentioned build numbers are old versions which do not include the fix for this issue.

    As far as I can see, there are no ongoing preparations on F-Secure side to release SAFE updates for Trygg Surf and Telia Sikkerhet at the moment. I would advise you to contact customer support of these operators and inform them that F-Secure can provide a fixed version upon request. These operators should request an update from F-Secure to get the fixed version deployed.


    Best regards, Arthur

    SAFE Mac R&D Team


    Jaims
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