F-Secure account appears to be inaccessible?

Vanguard_50024
Vanguard_50024 Posts: 3 New Member
edited November 2021 in F-Secure SAFE

I have just joined the forum so apologies if this is in the wrong part.

I can't seem to access my account which I set up with TalkTalk using an old email (it has now been deleted) and password combination. I cannot reset the password because of course I have not got the email any more. My TalkTalk account is up-to-date with my current email which does not seem to have been updated on the f-secure website. When I try to get a "forgot password email" nothing comes back.


Has anyone got any ideas how I can correct this as I have to download the software and re-load after a windows 10 re-install has reset my laptop security to defender again.

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Answers

  • Vanguard_50024
    Vanguard_50024 Posts: 3 New Member

    Hi Lucas,

    That is the point, this is my new email which superseded my set-up email (it was discontinued Orang email) when I first installed the protection software ages ago but when I try to send a password reminder to my current email nothing comes back. I am trying again with a talktalk chat session to get somewhere but it is very painful.

    Paul.

  • Vanguard_50024
    Vanguard_50024 Posts: 3 New Member

    Lucas,

    Have finally got to the bottom of the problem (I hope).The account expired in November and I missed the renewal notices as they buried them in the monthly charges emails. I have now re established a new contract so hopefully I can set up the new install with the current email I have.

    Paul.

  • Lucaseuropa
    Lucaseuropa Posts: 303 Rock Star

    Dear Paul,

    That's great! I'm glad that it's (hopefully) resolved now 🙂

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