F -secure not cleaning virus after scan...

arcticmanarcticman Posts: 4
in F-Secure SAFE

Ran scan software...F-secure discovered two viruses....but doesn't seem to clean or delete or quarantine viruses. Keep getting F-secure popup continuously saying 'virus removed..can continue to use computer'.

 

Not sure if I have virus or not...

 

Any help appreciated

Like

Comments

  • firionicablefirionicable Posts: 27

    I suggest for you to contact F-Secure regarding this matter. However, you do get any message other that "virus has been removed"? image

    Like
  • manynemanyne Posts: 46

    Hi Arcticman,

     

    Please submit the support request form for us to assist you on this matter. Click here to submit the post. Our Technical Support will contacted you.

     

    Please ensure that you have attach the fsdiag for us to investigate.

     

    Br,

    Nesak

    Like
  • arcticmanarcticman Posts: 4

    No...just a continuous F secure popup saying virus has been removed....

    Like
  • arcticmanarcticman Posts: 4

    Hi Manyne...trying to figure out where the fsdiag  file is stored...it's been created but not sure where it is

    Like
  • manynemanyne Posts: 46

    Hi Articman,

     

    The FSDIAG should located at the Desktop. Smiley Happy

     

    Br,

    Nesak

    Like
This discussion has been closed.