Products & Services
When I start the app after download from Google Play Store I cannot accept the license conditions: the button "Accept and continue" does not react....
In your situation, the F-Secure Safe installation stuck at first stage so we would suggests you to try the steps from following links provided by google for android platforms.
Thank you for your suggestions; I regret that it did not solve the problem:
1. Play Store won’t open, load, or download apps
Play store DOES open and the app is downloaded.
2. Check & update your Android version
Although my nexus 6P with Android 8.1.0 is not the latest, it is the latest available for the device.
Hoping for more suggestions and eventually a solution!
This is something we need to check with our backend team. However, I can see that you have already raised a support ticket for the same issue and our support agent still waiting for a response from backend team. You will get a response from our support agent soon.
Sorry for my reply. I am only an F-Secure user (their home solutions). Just as a discussion between community users and maybe some workaround tries.
With my experience, after the button "Accept and continue" - there are Permission requests dialog. My Android devices were about higher version than Android 8.1 (and I did not try with another devices). Maybe could you check whether your device are not about any setting or application that can to prevent it?
Alternatively, maybe you could try manually allow "permissions" under F-Secure SAFE settings before launch and check whether something will be after "Accept and continue" button or still not.
Or since F-Secure Support is already checking it - maybe just to wait their result.
Thank you for your reaction; indeed I tried to set the permissions directly though Android App Settings, but this did not change the behavior of the Accept and Continue button.
Thanks for your response and try!
Well, sounds that only Support can properly assist.
Based on my checks (I also tried with Android version below 8): after "Accept and continue" and with granted permissions - there is a WebView (perhaps?!) with login page to F-Secure account. I tried to Google something, but it more like a random shooting. Anyway, there is one article: Android 8.0 Known Issue: WebView issue on work profile - Android Enterprise Help (google.com)
Just as a reference to look something. But I think that if this article is somehow applied to your experience - then the trouble should not be limited only to F-Secure SAFE application.