New customer

Gizzemo

I'm a new customer and it says I've 12 months free, so after I logged in, why is it saying I've 30 days protection?? I can't even protect my phone and laptop, please help!!

Lucaseuropa

Hello @Gizzemo and welcome to F-Secure Community! 🖐️

Correct me if I'm wrong, but I do believe that you must be referring to Virgin Media Internet Security promotion.

I've checked your account internally and it seems that you were in fact given the promotional 3 months F-Secure SAFE subscription 🙂

Should you have any more questions about your account or the product you were given, I do encourage you to check out our community forum first, i.e. this topic.

Simon

Sorry, we can't help with account issues for privacy and security reasons. You will need to contact Support to resolve this issue:

https://www.f-secure.com/en/home/support