I'm a new customer and it says I've 12 months free, so after I logged in, why is it saying I've 30 days protection?? I can't even protect my phone and laptop, please help!!
Sorry, we can't help with account issues for privacy and security reasons. You will need to contact Support to resolve this issue:
Correct me if I'm wrong, but I do believe that you must be referring to Virgin Media Internet Security promotion.
I've checked your account internally and it seems that you were in fact given the promotional 3 months F-Secure SAFE subscription 🙂
Should you have any more questions about your account or the product you were given, I do encourage you to check out our community forum first, i.e. this topic.