New customer

GizzemoGizzemo Posts: 1 New Member

I'm a new customer and it says I've 12 months free, so after I logged in, why is it saying I've 30 days protection?? I can't even protect my phone and laptop, please help!!


  • SimonSimon Posts: 2,633 Superuser

    Sorry, we can't help with account issues for privacy and security reasons. You will need to contact Support to resolve this issue:

  • LucaseuropaLucaseuropa Posts: 93 Moderator

    Hello @Gizzemo and welcome to F-Secure Community! 🖐️

    Correct me if I'm wrong, but I do believe that you must be referring to Virgin Media Internet Security promotion.

    I've checked your account internally and it seems that you were in fact given the promotional 3 months F-Secure SAFE subscription 🙂

    Should you have any more questions about your account or the product you were given, I do encourage you to check out our community forum first, i.e. this topic.



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