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Answers
Sorry, we can't help with account issues for privacy and security reasons. You will need to contact Support to resolve this issue:
https://www.f-secure.com/en/home/support
Hello @Gizzemo and welcome to F-Secure Community! 🖐️
Correct me if I'm wrong, but I do believe that you must be referring to Virgin Media Internet Security promotion.
I've checked your account internally and it seems that you were in fact given the promotional 3 months F-Secure SAFE subscription 🙂
Should you have any more questions about your account or the product you were given, I do encourage you to check out our community forum first, i.e. this topic.
Cheers,
Lucas