No credential options available on any login form

ferçenferçen Posts: 1 New Member

Recently the Firefox Browser Extension stopped working properly: When I try to auto-fill my login credential, the extension only displays a grey blank box instead of a list of available credentials. This happens on all sites I try to log in to even though they all previously worked fine. I've repaired ID PROTECTION installation as well as re-installed my browser extension to no avail.

What to do to make it work again? It's cumbersome and risky to manually copy and paste passwords from the application itself.


JOnes

Best Answer

Answers

  • LucaseuropaLucaseuropa Posts: 28 Moderator
    edited October 28

    Hello @ferçen and welcome to F-Secure Community!

    I can confirm that the issue with F-Secure ID Protection browser autofill passwords drop-down list menu in Mozilla Firefox on Windows devices is being currently investigated internally.

    I will keep you updated in this post.

    In the meantime, you can try using another browser that is being supported. Please check this help page.

    Cheers,

    Lucas

    UkkoLaksh
  • JOnesJOnes Posts: 269 Adventurer
    edited October 27

    Exactly same happened to me also after firefox was updated to 82.0(64bit win 10).I got it working once after reinstalling the extension (which is not so straightforward operation btw).After that only grayed blank box in autofill..

  • LucaseuropaLucaseuropa Posts: 28 Moderator

    Hi @JOnes


    Yes, I do confirm that it's Firefox 82.0 that's problematic.

    Should I have any update on that, I will keep you informed.

    Cheers,

    Lucas

    Ukko
  • JOnesJOnes Posts: 269 Adventurer

    Status: 30.10.2020 10.23 EET

    • FF 82.02

    * grayed box still visible



    Ukko
  • LucaseuropaLucaseuropa Posts: 28 Moderator

    Hey again @JOnes , thanks for your post! 👍️


    This issue is being currently investigated by our team, I will keep you updated about the progress, don't worry 💪


    Have a lovely Friday!

    Cheers,

    Lucas

    UkkoLaksh
  • Bhawks77Bhawks77 Posts: 2 New Member

    Hello,


    I have this same problem with firefox, please do inform us when you find solution this issue it is very annoying.

  • SnakuSnaku Posts: 1 New Member

    Hi,

    I have exactly the same problem with Firefox. ID Protection works perfectly with Chrome.

  • taxettaxet Posts: 3 New Member

    I also have the same issue, been going on for a while now. Just received updates to the extension (now version 5.0.17) and Firefox (83.0.3).

  • K_PK_P Posts: 14 Observer

    Same issue with macOS version of Firefox 83.0.3 (64bit).

    It's quite sad that F-Secure can not get ID Protections to work ok on computers (issues with general usability, and now this quite long standing issue with login auto-fill), as it has smooth cross-platform sync by default.

  • JOnesJOnes Posts: 269 Adventurer
    • 14.11.2020 1625 EET
    • FF 82.03 (win 10 64bit,latest),ID-Protection 4.9.366,Password Manager extension 5.017
    • Login auto-fill feature not working,not even any reassuring explanation about this delay in fixing or feature discontinue,consumer customers allways "last in the priority queue",i guess....


  • JOnesJOnes Posts: 269 Adventurer
    • 16.11.2020 11.30 EET:Happy to acknowledge, fix(password manager extension 5.025) works😀
    Lucaseuropa
  • K_PK_P Posts: 14 Observer

    Firefox version 83.0 and extension version 5.0.25 works on Mac side also 👍️ Had to manually update the extension.

    Just add the touch-id support and it would be good 😃

    Lucaseuropa
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