No credential options available on any login form

Recently the Firefox Browser Extension stopped working properly: When I try to auto-fill my login credential, the extension only displays a grey blank box instead of a list of available credentials. This happens on all sites I try to log in to even though they all previously worked fine. I've repaired ID PROTECTION installation as well as re-installed my browser extension to no avail.
What to do to make it work again? It's cumbersome and risky to manually copy and paste passwords from the application itself.
Accepted Answer
-
The issue should now be fixed - the Firefox extension 5.0.25 is now in production and the fix works.
12 2Like
Answers
-
Hello @ferçen and welcome to F-Secure Community!
I can confirm that the issue with F-Secure ID Protection browser autofill passwords drop-down list menu in Mozilla Firefox on Windows devices is being currently investigated internally.
I will keep you updated in this post.
In the meantime, you can try using another browser that is being supported. Please check this help page.
2 2Like -
-
-
Same issue with macOS version of Firefox 83.0.3 (64bit).
It's quite sad that F-Secure can not get ID Protections to work ok on computers (issues with general usability, and now this quite long standing issue with login auto-fill), as it has smooth cross-platform sync by default.
0 Like -
- 14.11.2020 1625 EET
- FF 82.03 (win 10 64bit,latest),ID-Protection 4.9.366,Password Manager extension 5.017
- Login auto-fill feature not working,not even any reassuring explanation about this delay in fixing or feature discontinue,consumer customers allways "last in the priority queue",i guess....
0 Like