Error: The app could not be configured. Restart Freedome and try again.

DanielSolinger

While opening FSecure Freedome at startup I get the above error message "App can't be configurated. Starte Freedome again and try again. But anytime I do this the same error message appears.

Any idea where the bug is?

Any help is appreciated

Thank you

Daniel

DawidFS

Dear @Daniel

Can you please give us more details about the issue ? on which device you want to install Freedome ? and what's the operating system version ?

Cheers!

Dawid

DanielSolinger

Hi David

Its a iMac late2013 on OS Catalina. The app was working fine before but all of a sudden this error message apears.

Tried to uninstall and reinstall the app already but to no avail

Thanks

Daniel

DawidFS

Dear @DanielSolinger

There are platforms which are supported by Freedome, Windows 7 (SP1), Windows 8.1, Windows 10, OS X 10.10 or later, iOS 10 or later, Android 5.0 or later.

Please use instruction listed in link below, to check which version of MacOs are you using :

https://www.howtogeek.com/352753/what-is-the-latest-version-of-macos/

If the version is supported, i would suggest uninstalling F-secure Freedome with uninstallation tool and then installing it again.

Uninstallation tool :

https://download.sp.f-secure.com/uninstallationtool/FsUninstallationTool.exe

F secure products download page :

https://www.f-secure.com/gb-en/home/download

Please let me know, if the issue was solved.

Greetings,

Dawid