Community FAQ (1 of 2)

[Deleted User]
[Deleted User] Posts: 0 Former F-Secure Employee
edited March 2020 in About our Community

1. How do I register?

To register an account on the Community:

  1. Click Register at the top of the main Community page.
  2. Enter your first name, last name, a valid email address and password. Note: Passwords are case-sensitive. Include upper and lower case letters and numbers to make your password more secure.
  3. Click Accept and create account.
  4. When prompted, enter a login name. Note: You cannot change your login name after you are registered.
  5. Check your email for a confirmation email and click the activation link.

2. How do I sign in?

After you have registered and confirmed your registration, you can sign in and start participating. 

To sign in: 

  1. Click Sign In at the top of any page. 
  2. Enter your email address and password. 
  3. Click Log In

3. What do I do if I forgot my login or password?

To get help with your password: 

1. On the Sign in page, click Forgot your password?.

2. Enter the email address you used when you registered with the Community. 

3. Click Send.

Check your email for the password reset information.

4. How do I change my avatar?

To change your avatar/picture: 

  1. Login to the Community. 
  2. Click the Profile Icon at the top right-hand corner.
  3. Click Edit Profile and then click Change my Picture.
  4. Choose a new avatar by selecting one of the given Avatars
  5. Click Save Avatar.

5. How do I update my signature?

Your signature is text that appears at the bottom of your posts. 

To create your personal signature: 

  1. Login to the Community. 
  2. Click your profile icon at the top right-hand corner.
  3. Click Edit Profile.
  4. Choose Signature Settings under Edit profile.
  5. Enter your signature text in the box.
  6. Click Save.

6. How do I set my notification preferences?

You can change your email and popup notification preferences by selecting which notifications you would like to receive.

To change your notification preferences:

  1. Login to the Community. 
  2. Click your profile icon at the top right-hand corner.
  3. Choose Edit Profile.
  4. Choose Notification Preferences.
  5. Choose your notification preferences for Email and Popup.
  6. Click Save

7. How do I post a message?

  1. Go to the category where you would like to post a discussion or a question.
  2. Click the Ask a Question/New Discussion link.
  3. In the Category drop down field, please select the product board in which you wish to post this message.
  4. In the Question/Discussion Title field, enter your message title. Tip: Make your subject clear and concise, as it will help others to identify the post easily.
  5. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics. 
  6. Click Post

8. How do I reply to a post?

If you would like to reply to a topic/post:

  1. Type in the 'Leave a Comment' box to reply to a discussion or a Q&A.
  2. Click Post Comment.

Note: If you have a new issue, please open a new discussion thread rather than typing in another thread.

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