FS Protection blocking support box for Wise Care

I am using the FS Protection Beta program. I also use Wise Care to help keep my computer clean & running better. Lately, when I click on the little support button for Wise care, a new little box appears but it is blocked by FS Protection. If I click on "Allow website" & enter my password, it doesn't clear the block. How can I get it to stop blocking the support box? I'm using Windows 10 pc with all updates & Firefox with all updates. But Wise Care is a separate program. Thank you!

Answers

  • UkkoUkko Posts: 2,964

    Hello,

    I am also only an F-Secure user.

    Actually, good to know more about 'little box' (notification / prompt about blocking).

    But, basically, you could try to submit Wise Care (application) or exact URL to F-Secure Labs via F-Secure SAS page:

    • www.f-secure.com/en/business/support-and-downloads/submit-a-sample

    As your own try to troubleshoot: if allowed website was with any additions to the URL - remove it. Place only "domainName.domainZone".

    For example, not views like:

    • f-secure.com/support

    or

    • www.f-secure.com

    just and only:

    • f-secure.com

    But it should be helpful only if your experience is about blocked main URL and not about any subresources. Good if you will back with feedback. By the way, you should be careful with allowing websites - doublecheck that it is indeed valid URL and check the reason of block (harmful / suspicious or restricted content).

    Sorry if I wrongly understood your concern.

    Thanks!

    Candi1
  • Candi1Candi1 Posts: 16

    Thank you Ukko. Wise care is a program I have been using for a couple of years. So I know it is a good site/program(nothing wrong with it). & you'd think if there was really something wrong with it, the main site/program would be blocked, not just the support box. I have made a beta Bug support ticket & they are looking into it. At first they thought it might be because I didn't have the newest beta version installed. But I made sure my computer updated & the check to see if problem continued. & it did. So they are looking into it. But I do really appreciate your help. Thank you very much!

    Ukko
  • UkkoUkko Posts: 2,964

    Hello,

    you'd think if there was really something wrong with it, the main site/program would be blocked, not just the support box.

    Maybe Support Box is about something like third party partner or their uncommon webpage / resource. Can be that this certain URL can be somewhat mistakenly rated under F-Secure Security Cloud.

    However, good that you have already established communication with F-Secure team. :)

    Candi1
  • Candi1Candi1 Posts: 16
    edited March 17

    Oh ok, I see. That makes a little more sense then. Thank you for explaining. I really appreciate it. :) Yes, I'm in contact with beta support & they're looking into it. Thanks again!

    Ukko
  • Candi1Candi1 Posts: 16

    Support was able to get the block cleared. Yay!!! Thanks again for your help Ukko!

    Ukko
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