Can't active my license on my account here.

Tel2tel

Hey guys,

 

I am trying to redeem a code but the system says "Could not find any coupon for code *********"

I logged in with the email that i purchased the subsription. Please help.

 

This is a Freedome subsription. sorry for posting in wrong section.

Ukko

Hello,

 

There is Knowledgebase article with potential related subject:

• https://community.f-secure.com/t5/Common-Topics/When-adding-a-code-to-My-F/ta-p/120878

Sounds that maybe you tried to redeem a code via "My F-Secure Portal" website? Based on article - it is only possible activate the code in the program itself. While "My F-Secure Portal" (account) is only for F-Secure SAFE or F-Secure TOTAL subscriptions.

 

This is a Freedome subsription. sorry for posting in wrong section.

In addition, your experience is about only "F-Secure Freedome" subscription? Or your subscription is F-Secure TOTAL (where Freedome solution is included)?

If just "Freedome" subscription - what is your subscription type? Multi-platform (Windows, Mac, iOS, Android) or for mobile platform only (iOS or Android)?

 

There are some articles about activation / installation Freedome:

• https://community.f-secure.com/t5/F-Secure/How-do-I-install-and-activate-F/ta-p/81925
• https://community.f-secure.com/t5/F-Secure/How-do-I-install-and-activate-F/ta-p/86662
• https://community.f-secure.com/t5/F-Secure/How-do-I-install-and-activate-F/ta-p/86663
• https://community.f-secure.com/t5/F-Secure/How-do-I-install-and-activate-F/ta-p/86664
• https://community.f-secure.com/t5/F-Secure/How-can-I-activate-my-multi/ta-p/75823
• https://community.f-secure.com/t5/F-Secure/How-can-I-activate-my-multi/ta-p/81418
• https://community.f-secure.com/t5/F-Secure/How-can-I-activate-my-multi/ta-p/75821
• https://community.f-secure.com/t5/F-Secure/How-can-I-activate-my-multi/ta-p/75822

If you tried to add activation code (license) via Freedome itself, but there is "Could not find any coupon for code" as an output - then good to contact their direct Support Channels (for example, chat):

• https://www.f-secure.com/en/home/support/contact

Support Agents can to verify a code.

 

Thanks!