Can't active my license on my account here.
Comments
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Hello,
There is Knowledgebase article with potential related subject:
Sounds that maybe you tried to redeem a code via "My F-Secure Portal" website? Based on article - it is only possible activate the code in the program itself. While "My F-Secure Portal" (account) is only for F-Secure SAFE or F-Secure TOTAL subscriptions.
This is a Freedome subsription. sorry for posting in wrong section.
In addition, your experience is about only "F-Secure Freedome" subscription? Or your subscription is F-Secure TOTAL (where Freedome solution is included)?
If just "Freedome" subscription - what is your subscription type? Multi-platform (Windows, Mac, iOS, Android) or for mobile platform only (iOS or Android)?
There are some articles about activation / installation Freedome:
- https://community.f-secure.com/t5/F-Secure/How-do-I-install-and-activate-F/ta-p/81925
- https://community.f-secure.com/t5/F-Secure/How-do-I-install-and-activate-F/ta-p/86662
- https://community.f-secure.com/t5/F-Secure/How-do-I-install-and-activate-F/ta-p/86663
- https://community.f-secure.com/t5/F-Secure/How-do-I-install-and-activate-F/ta-p/86664
- https://community.f-secure.com/t5/F-Secure/How-can-I-activate-my-multi/ta-p/75823
- https://community.f-secure.com/t5/F-Secure/How-can-I-activate-my-multi/ta-p/81418
- https://community.f-secure.com/t5/F-Secure/How-can-I-activate-my-multi/ta-p/75821
- https://community.f-secure.com/t5/F-Secure/How-can-I-activate-my-multi/ta-p/75822
If you tried to add activation code (license) via Freedome itself, but there is "Could not find any coupon for code" as an output - then good to contact their direct Support Channels (for example, chat):
Support Agents can to verify a code.
Thanks!